Online Client Engagement Specialist
Online Client Engagement Specialist
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
The Online Client Engagement Specialist as part of The Online Client Engagement Team will be involved to deliver the best personal online shopping experience. You will be responsible for developing and cultivating relationships with ours top clients in order to maximise sales opportunities within the Online Client Engagement Team.Working in collaboration with the operational teams you will engage with your customers, maximising the relationship to deliver excellent customer service whilst exceeding your personal and the company’s targets.
Main Duties and Responsibilities:- Building Valentino’s client base by establishing and nourishing existing client relationships, re-engaging with former clients, and introducing new potential clients to Valentino’s Personal Styling service.
- Maintaining client relationships and driving loyalty through organising and hosting regular engagement activities, (including but not limited to private shopping appointments, store visits, brand events, meals appointments etc.)
- Providing expert advice to assist clients across all product categories and sales channels, partnering with operational teams where necessary to provide a seamless shopping experience.
- Identify opportunities in order to expand and develop existing customers to top spending levels.
- Identifying and communicating any new Valentino products and services which might be relevant and of interest to your client base.
- Reporting to the Online Client Engagement Manager on selling activities and client relationships and tracking those against your individual targets and KPIs.
- Identifying opportunities to enhance those in line with the team’s strategy.
- Representing Valentino in events and activities, in order to promote the brand image, services, and products.
- Ensuring that the in-house processes and procedures are adhered to at all times, promoting best practices, and recommending process improvement where opportunity is spotted.
- 2 years experience in luxury e-commerce fashion industry
- Strong communication skills, both oral and written
- Creative problem-solving skills and ability to develop solutions for clients
- Fluent in English, a second language is preferred
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.