Customer Experience Assistant
Join Chilly's, a dynamic and purpose-driven company, as a Customer Experience Assistant. We're seeking a passionate and organised individual to provide exceptional support to our customers.
As a Customer Experience Assistant, you'll be the face of our brand, ensuring exceptional customer satisfaction. In this fast-paced role, you'll handle customer enquiries, process orders, and provide creative solutions to product-related issues.Your positive attitude, excellent communication skills, and problem-solving abilities will be essential to succeeding in this role.
At Chilly's, we value a collaborative and supportive work environment. You'll have the opportunity to work alongside a talented team of professionals who share your passion for sustainability and customer service.
Key Responsibilities:
- Provide exceptional customer service: Deliver prompt, helpful, and informative assistance to customers through email, live chat, and social media.
- Manage customer enquiries: Efficiently handle customer enquiries, track orders, resolve issues, and ensure timely delivery.
- Collaborate with the team: Work effectively with colleagues to provide comprehensive support and share best practices.
- Identify and escalate issues: Proactively identify and escalate concerns or feedback to relevant departments for improvement.
Requirements
Skills and Attributes:
- Passion for Chilly's: Share our commitment to sustainability and our mission.
- Excellent communication: Demonstrate strong written and verbal communication skills.
- Problem-solving: Be able to quickly identify and resolve customer issues.
- Organisational skills: Effectively manage multiple tasks, prioritise workload, and meet deadlines.
- Teamwork: Collaborate effectively with colleagues to achieve shared goals.
- Customer-focused: Maintain a positive and helpful attitude towards customers.
- Previous experience: Experience in a customer service role, preferably in a fast-paced environment or a start-up.
- Technical proficiency: Being familiar with CRM systems such as Zendesk or similar, Google Drive, E-commerce order management and warehouse management systems would be beneficial.
At Chilly’s, we’re united by a set of values that guide our unique way of working:
Lead the Change
To lead the change, we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.
Less but Better
We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t.
Ambitiously Collaborate
We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn.
If you are a dedicated and customer-focused individual who shares our passion, we encourage you to apply.
Benefits
What we offer:
- Holiday: 25 days plus 1 day for your birthday
- Pension contribution
- Bupa cash plan and Bupa healthcare
- Life Insurance with YuLife
- Employee discounts on all Chilly’s products
- A range of benefits, discounts and deals through our ‘perks at work’ initiative
- Development to support your growth with Chilly’s
- Flexible working culture
- Summer Early Finish Fridays
- Physical and mental wellbeing support