Service Manager

Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.

We have three strategic objectives:

Population: To work seamlessly with partners to improve lives.

We run services from Midland Metropolitan University Hospital, Sandwell Health Campus, City Health Campus, Rowley Regis Community Hospital, Birmingham & Midland Eye Centre, The Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.

As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.

Job overview

Come and join us at the new Midland Metropoliton Univerity Hospital!

An exciting opportunity has arisen for a Band 7 Service Manager for Medicine and Emergency Care to join our existing team of motivated and innovative staff within the Group at Sandwell and West Birmingham Hospitals NHS Trust.

You will need to demonstrate experience of successful operational management, knowledge of clinical services, possess strong leadership skills, and have a proven track record of delivering results.

You must have current/recent experience working with clinical and operational teams in a large complex acute health care environment with evidence of delivering quality and safety improvement and ensuring there is a strong governance framework supporting safe clinical practice.

Main duties of the job

This will be a dynamic role to support the operational priorities of the Gastroenterology and Endoscopy Speciality, while we work through restoration and recovery of our services and transition to the new state of the art Midland Metropolitan University Hospital.

• To ensure the provision and delivery of high quality efficient and effective services within the areas of responsibility.
• In conjunction with clinical and managerial colleagues work to identify and develop opportunities to improve service delivery, in qualitative and efficiency terms, including redesign of services to deliver new models of care.
• Responsible for the delivery of agreed service targets and standards within the Group and taking responsibility for the strategic management of the Group’s Waiting List.
• Develop and maintain effective working relationships with clinicians in the Trust.
• Ensure that activity and other data is captured and analysed in a timely manner. Produce performance reports for the group, for-casting trends and developments that may affect service delivery and where appropriate feed this back to the relevant specialty and directorate teams for action.
• Initiate, promote, implement and monitor quality initiatives, approved by the Group Management Team.
• Prepare regular and ad hoc reports for the Speciality Lead or the Group Management Team on performance..

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live

Detailed job description and main responsibilities

For further details about this role, please see the attached job description and person specification.

Person specification

Experience

• Management experience in the NHS with responsibility for operational matters including staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
• Proven experience of service development.
• Proven experience of change management ability
• Experience of leading projects.

• Development / implementation of Governance systems and procedures

Qualifications

• Educated to degree level or equivalent experience
• Management qualification, MBA or equivalent. or working towards
• Training expertise
• ECDL or equivalent
• Microsoft Office

We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.