Housing Officer - Grade 4
Your new company
Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis.Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.
Your new role
We are looking for social housing professionals to join Birmingham City Council as a Senior Housing Officer within the Housing Options Centre based in Newtown. As a Senior Housing Officer, you will case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.
It will be your responsibility to investigate and respond to complaints and enquiries within corporate standards and timescales, you will regularly prepare and present, reports to internal and external audiences on the performance of the activities under your control and make recommendations on a course of action where appropriate
As well as this, you will attend and lead in meetings with customer groups to assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings. You will work with customers and staff, ensure the proper management of council tenancies in accordance with policy and in compliance with all relevant legislation, regulatory codes, guidance and professional practice and internal policy and procedures.Take appropriate action when tenancy conditions have been breached including, recognising and reporting potential housing fraud and act on outcomes/actions recommended by Birmingham Audit.
What you'll need to succeed
In order to succeed in your application, you will need an extensive background in Social Housing - this could be a housing officer, neighbourhood officer, homelessness officer etc. You will need knowledge of Legislation and Part 6 and 7 of the Housing Act.
These roles will be an ASAP start, which before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This Housing Officer job is a full-time, temporary role based in Birmingham. Usually being a 3-month ongoing contract.For this job, Birmingham City Council are offering an hourly rate of £16.85 (£18.88 including holiday).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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