Clinical Application Analyst
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
This is an exciting opportunity to join a highly innovative ICT department that is seen as a core enabler for change within the organisation. Birmingham Women's and Children's NHS Foundation Trusts ICT department manages and provides support for approximately 4400 client devices and over 5000 users across 2 hospitals in Birmingham.
We are currently recruiting for the position of a Clinical Application Analyst (B4)
The postholder will be responsible for the broad range of system administration activities, database maintenance, system testing, problem analysis and resolution, training and user support for the suite of ICT Clinical Systems.
The postholder will ensure that all information, irrespective of media, is processed and used in accordance with policies and procedures.
Previous applicants need not apply.
Main duties of the job
The ICT Application Analyst will each have responsibility for specific Specialist Clinical Systems in addition to providing cover for each other’s specialist systems and
other general system support. Each Application Specialist will be required to provide Subject Matter Expert (SME) knowledge to their ‘primary systems’.
The Clinical System team must adhere to standard protocols and procedures in order to appropriately support staff and escalate accordingly. Staff are required to provide both expert support and also general user support /training for colleagues outside the ICT Department.
The role will require building strong, effective, collaborative partnerships between internal and external users and suppliers to ensure effective ICT system integration and delivery to realise the required business benefits.
The postholder will be responsible for supporting, and managing the delivery of system upgrades ensuring appropriate change control and authorisation is granted in accordance with policies and procedures.
The postholder will be able to demonstrate experience in the application of project management methodologies and be competent in the use of Microsoft Office and other computer applications, for example MS Word, MS Excel, MS Power point.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Knowledge and Nature of Experience
Essential criteria- Proven ability in learning new and complex computer systems.
- Competent computer user with good keyboard skills.
- Able to concentrate for extended periods on detailed VDU and other work
- Experience supporting end user of multiple information systems
- Experience administering an information system.
- Experience of participating in business change projects.
- Experience in analysing user workflows in the context of information systems.
- Knowledge of Electronic Patient Record solutions.
- Proficient in use of Microsoft Windows and Microsoft Office applications.
- Experience supporting information systems in a health care environment.
Analytical and Judgement Skills
Essential criteria- Understanding of the principles of project management.
- Experience working in a healthcare environment.
- Experience in delivery of systems training.
- Aptitude for investigating, analysing and solving complex problems
Professional
Essential criteria- Self-motivated and highly organized.
- Ability to act on own initiative and take and implement decisions to resolve problems.
- Ability to manage own workload and assess, prioritise, and organise work under pressure to manage conflicting deadlines and to manage the workload of others as required.
- Ability to support staff on the Helpdesk as necessary in the delivery of systems support
- Ability to support Learning Difficulty Students, Apprentices and Work Experience Students.
Qualification
Essential criteria- Good standard of Secondary Education including GCSE or equivalent in English, Mathematics and a Science subject.
- Educated to A level, equivalent, or extensive experience supporting clinical information systems in a healthcare environment.
- Evidence of continuous development.
- Professional IT qualifications.
- PRINCE2 Foundation or ITIL V3.0 Foundation
Should any new information become available, you will be kept informed of this throughout your recruitment process.
As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with.This information will be treated in a confidential manner.