[ref. f4758517] View Jobs Description - Stockton-on-Tees

This role is vital for ensuring smooth operations and delivering exceptional patient care.

Key Responsibilities:

• Provide comprehensive secretarial, administrative, and business support
• Adapt to varying workloads and business needs with flexibility
• Ensure smooth operation of daily tasks and meet deadlines effectively

Role Type:

• Self-employed

Salary:

• Starting rate from £12 to £15 per hour, depending on experience.

Additional Benefits:

• Competitive rate.
• Additional bonuses for taking on responsibilities and providing excellent support.

• Hours: 32 to 42 hours per week
• Primarily Monday to Friday, with occasional weekend support (1 in 4 weekends, for 4 hours).
• Core business hours are from 9 am to 5 pm, with additional support as needed between 8 am and 6 pm.
• Flexibility throughout the week is essential to meet business needs.

Why You Should Apply:

• Varied and Engaging Role: Enjoy a diverse range of responsibilities.
• Great Team Environment: Join a supportive and collaborative team of four in a positive work environment.
• Professional Growth: While experience is preferred, we offer comprehensive training to help you excel.
• Convenient Location: Our office is based in Ingleby Barwick, with a lovely view.

Job Commitments:

• Forwarding dictation to the typist after clinics.
• Entering data post-clinic and acting on recorded outcomes.
• Formulating and forwarding clinic letters to relevant parties. Occasional urgent typing is required.
• Creating and sending invoices to patients, insurance companies, etc.
• Answering phone calls from new and existing patients, hospitals, and other medical professionals.
• Handling new patient inquiries, including taking information, booking hospital appointments, and transferring images.
• Promptly addressing patient inquiries and requests.
• Managing email inquiries.
• Processing payments from patients and issuing receipts.
• Accurate data entry into the practice software system.
• Preparing for clinics and surgeries (Getting notes, sorting pending action plan, transferring images as required, etc.).
• Managing diaries manually, electronically, and via phone systems.
• Correctly filing clinical notes.
• Updating the filing system and maintaining records.
• Conducting risk assessments and reporting any observed risks to the Consultant or Manager immediately.
• Ensuring data confidentiality and preventing breaches in all communications.
• Conducting weekly and monthly clinic data analysis.
• Participating in business development activities, including writing letters, managing social media, and collecting patient reviews.
• Providing additional support as needed.

Essential Skills and Attributes:

• Reliability and trustworthiness
• Maintaining data confidentiality
• Providing safe support to the practice and consulting the manager or consultant with any queries or concerns
• Strong team player who fosters team harmony
• Excellent customer service skills
• Clear, polite telephone manner
• Proficiency in computer skills, including Microsoft Word and practice management software (training provided)
• Good document formatting and precise typing skills
• Strong communication skills
• Flexible and diligent work attitude
• Ability to prioritize workload
• Professional and proactive approach to work
• Flexibility within the working week to meet business demands

Your hourly rate should cover all your self-employment costs, including:

• Your normal hourly rate
• Holiday period costs (5.6 weeks or 28 days)
• 8 days of Bank holidays
• National Insurance and tax, others like Income Protection
• Pension contributions
• Any other relevant costs (consult your accountant)

Invoicing:

• Invoice Spine Solutions Limited on a monthly (preferable) or weekly basis.

If you believe this role is a great fit for you, we encourage you to prepare a proposal outlining your qualifications, including your requested hourly rate. We are excited to discuss this opportunity with you and learn more about your professional aspirations.

Don’t miss the chance to become an essential part of Spine Solution Limited—apply now!

Additional pay:

• Loyalty bonus
• Performance bonus

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Education:

• GCSE or equivalent (required)

Experience:

• Medical Receptionist: 2 years (required)
• Administrative: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Reference ID: 2024/02