Stoma Care Clinical Support Worker - ref. x60293703
Job overview
The Colorectal Nursing team are offering an exciting opportunity for an experienced support worker to join their Stoma Care Team for a fixed term of 12 months to cover maternity leave.
We strongly recommend candidates consider an informal visit to find out more about the role before applying.
The role will be to support the Colorectal Specialist Nursing Team in the stoma care services, ensuring a holistic, safe and efficient service for patients.
This post holder is responsible and accountable for their practice and behaviour under the guidance of the Senior Specialist / Specialist Nurses. This will support the management and care of stoma patients throughout their treatment pathway.
Main duties of the job- Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs
- Coordinate care for people with non-complex care needs
- Coordinate education and support for people with non-complex care needs
- Coordinate and support specialist nursing team to ensure they can provide equitable holistic patient care
- Personal Development
- Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
Main duties and responsibilities- Coordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs
The information and nature of the communication required is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, confidentiality and integrity.
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Provide basic stoma care including but not limited to appliance changes, teaching of stoma patients and their carers, reporting any concerns to senior staff.
- Maintenance of stock levels for stoma appliances and accessories.
- Provide basic telephone advice and refer on or signpost to other sources of support
- Liaise with other departments and services within and outside of OUH to coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the CNS team or enabling rapid response as appropriate
- Support the provision of appropriate and accurate information delivery; including maintaining stock levels of up to date printed information and assisting people accessing online information
- Communicate and signpost to appropriate needs related information
- Guide people through the use of self-assessment resources
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit
- Coordinate care for people with non-complex care needs
To proactively identify patient and carer needs using knowledge, approved tools and procedures to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the registered practitioner where appropriate
- Coordinate the care for a defined group of patients assessed by a registered practitioner as having level one care needs for supported self-management.
- Organise and prioritise the designated workload in relation to identified needs
- Contribute to the holistic needs assessment and the development of an individual care plan, including, communicating concerns to a CNS.
- Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate
- Evaluate outcomes of care delivery with the registered practitioner
- Coordinate and organise appointments and assessments as required
- Make pre planned outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach
- Identify indicators of need or changes in need through telephone contact and respond appropriately
- Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people
- Act as advocate and facilitator to resolve issues that may be perceived as barriers to care
- Coordinate education and support for people with non-complex care needs
To coordinate access to the right information and education resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working in order to empower the patient and carers.
- Support people to access appropriate information and support, by signposting to a range of support services and take an approach which helps people to self-manage where appropriate
- Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information
- Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess
- Support the delivery of patient and carer training and education
- Encourage and support active and healthy lifestyle choices
- Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
- Coordinate and support specialist nursing team to ensure they can provide equitable holistic patient care
- Carry out administration duties required the specialist nursing team
- Assist with the organisation and development of patient support groups
- Coordinate remote surveillance and monitoring through appointments for investigations and feedback of results for non-complex cases as appropriate
- Comment on proposed changes to policies and procedures
- Support and contribute to audit processes, governance, research, clinical research trials and service development
- Order supplies, equipment and maintain stock levels as appropriate
- Personal Development
- Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression
- Identify personal education needs and skills development with the registered practitioner
- Understand that there will be frequent exposure to distressing/highly distressing situations and when to seek appropriate support/advice
- Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice
- Support senior colleagues in providing teaching opportunities for other staff groups
Person specification
Education/Experience
Essential criteria- GCSE English Language and Mathematics (grades A-C) or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent or equivalent through short courses
- Relevant health or social care experience at AfC band 3 or equivalent
- Evidence of continued role development.
- Coaching or teaching qualifications
Personal qualities
Essential criteria- Able to demonstrate excellent verbal and written communication
- Up to date IT skills, experience with OUH IT systems or equivalent external IT systems
- Good interpersonal and communication skills, able to develop therapeutic relationships with colleagues and patients
- Able to travel between sites
- Ability to work under own initiative and within boundaries of the role
Ability
Essential criteria- Able to undertake specific procedures involving physical skills commensurate with practice area.
- Ability to show empathy and understand the difficulties faced by people affected by health conditions
- Practical problem-solving skills
- Ability to prioritise own workload
- Willingness to undertake training courses