Regional Service Delivery Manager - Heavy Plant
SMT GB Warrington Full-time
About The Role
SMT GB is looking for a dedicated Regional Service Delivery Manager to oversee our service operations in our North region. This role is crucial in ensuring that our heavy machinery services are delivered to our customers efficiently and effectively, ensuring maximum satisfaction and operational excellence.
This role will either be looking after our Warrington and Immingham depot OR our Newcastle and Stirling depot.
Key Responsibilities:
- Monitor and drive customer satisfaction through coaching and development of the team, driving excellence and managing issues, disputes and resolutions through key customer relationships
- Setting and cascading organisation, team and individual objectives, ensuring individual and financial performance is reviewed and monitored
- Ensure the Customer Support Centres are maintained, acting proactively with property partners
- Support and work with wider business to improve the employee life cycle events (recruitment, onboarding, performance/succession/talent management and exit)
- Support and implement continuous improvement in relation to process and solutions
- Ensure internal communication and collaboration for and between teams is in place and working
- Lead and support QESH activity
- Support the cover of the Service Delivery Manager roles in times of absence
Requirements
Knowledge, Skills, And Experience- Extensive experience in service delivery management, preferably within the heavy plant or construction industry
- Strong leadership and team management skills
- Exceptional communication and customer service skills
- Proficiency in service delivery methodologies and best practices
- Ability to analyse performance data and implement improvements
- Strong problem-solving capability with the ability to manage pressure in a dynamic environment
- Relevant qualification in business, engineering, or a related field
- Certifications in project management or service delivery
- Experience with heavy machinery brands and technology
Interviews for this role will be taking place week commencing 31st March 2025
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- Electric Company Car
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife – Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
- Family Friendly policies
- Company events
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