Receptionist
We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.We encourage all applicants to share their equality information with us.
Job overview
We currently have a part time 12 hours receptionist vacancy at Clock View Hospital. The shift pattern will be over 7 day rotational rota.
This is an exciting opportunity to join our Mental Health Care Division Administration Team working within Clock View Hospital
The unit provides acute inpatient support for adults with enduring mental health issues. The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.
The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division.
Main duties of the job
An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
An RSA1 or equivalent or equivalent work based experience is essential as is experience of working in a health care setting.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Principal Responsibilities:
The purpose of this post is to provide a comprehensive receptionist and administrative service to an excellent standard, ensuring a high level of customer care service to the reception areas across the Mental Health Care Division.
The post holder is expected to work closely with the teams working with the minimum of supervision to co-ordinate his/her activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.
The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the clinical team to utilise their time in an efficient and effective manner.
It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Person specification
Qualifications
Essential criteria- RSA1 typing or equivalent
- Level of IT skills and experience
- ECDL
Experience
Essential criteria- Experience of working in a health service setting
- Previous reception administrative experience
- Experience/knowledge of people experiencing mental health issues.
Knowledge & skills
Essential criteria- Excellent communication skills both verbally and non-verbally.
- Ability to exercise initiative.
- Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales.
- Excellent organisational skills.
- Ability to maintain confidentially
- Ability to deal with difficult situations.
PERSONAL ATTRIBUTES
Essential criteria- Flexible working approach.
- Professional attitude.
- Possess a caring, compassionate and empathic attitude.
- Able to meet the Trust’s professional standards e.g. dress code, customer care.
- Ability/willingness to undergo further training as necessary.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form.The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.