Team Leader
Can you work effectively with a focus on customer service and care?If yes, then we'd love to hear from you…What we offer:At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:Flexible working options including hybrid working28 days annual leave plus Bank Holidays, rising to 33 days plus Bank HolidaysAn extra day off for your birthdayPension with 5% employer contributionEnhanced sick pay allowances & maternity paymentsHigh Street, retail, holiday, entertainment & leisure discountsAccess to our financial wellbeing hub & salary deducted financeEmployee assistance programme & wellbeing supportOngoing training & support with opportunities for career development & progressionAbout the role:This role is home-based, but will require extensive travel across Wiltshire and Swindon to attend in-person meetings and work from various community hubs.- Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff- Work collaboratively with the Operations Manager and management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service- Proactively promote the service, raise awareness of services & work with professionals collaboratively to improve the access to and quality of servicesYou will need:An understanding of the Criminal justice system and the impact of crime on victims and witnessesAn understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessmentsA practical understanding of the requirement for confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirementsExperience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service deliveryDemonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focusExcellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.Please see attached Job Description and Person Specification for further details.About Us:Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales.
We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Background checks and Disclosed Barring Service checks may be required.Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities.
VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We look forward to hearing from you.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.