Customer Service Assistant
Michael Page Theale
About Our Client
The employer operates globally within the consumer entertainment sector, supporting well known digital and physical products. The business combines a fast moving culture with a strong focus on customer experience, quality service and continuous improvement.
Job Description
Customer Service Assistant,- Responds to customer enquiries via email, phone and online platforms
- Process high volumes of orders
- Liaise with the warehouse regarding stock and 3PL for delivery
- Resolves order, delivery and product related issues efficiently
- Accurately updates customer records and internal systems
- Communicates clearly with internal teams to resolve escalations
- Follows company policies, procedures and service standards
- Manages complaints with empathy and professionalism
- Identifies trends and recurring issues to support improvements
- Supports team targets and service level objectives
- Demonstrates previous fast paced, office based, customer service experience
- Ability to cope with a very large number of SKUs which complicates the order processing
- Communicates clearly and professionally in written and verbal form
- Remains calm and solution focused under pressure
- Shows strong attention to detail and accuracy
- Works well independently and as part of a team
- Learns systems and processes quickly
- Manages workload effectively in a busy environment
- Displays a positive and customer focused approach
What's on Offer
Salary of circa £28,000 to £30,000 plus excellent package
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