Operations Manager - Complex Care Hybrid - Coventry
OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team
If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team
If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.
Role: Operations Manager - Complex Care HybridLocation: West Midlands Birmingham, Coventry, Oxford, Northamptom
Salary: TBC
Key Responsibilities:- Ensuring excellent levels of service delivery
- Leadership and development of Community Care Lead team
- Performance Management - set and achieve KPI’s, conduct performance reviews, and manage team performance.
- Ensure operational excellence, overseeing daily operations and key processes
- Financial performance, to align with and exceed budget requirements
- Developing and maintaining long standing relationships, with internal and external stakeholders
- Efficient mobilisation and onboarding of new business, in conjunction with the clinical and wider operational teams
- Collaborative working with clinical, wider operational and business development teams
- Continuous quality improvement, to align with our quality agenda
- A passion for high quality complex care
- An appetite for growth and success
- Proven experience in complex care or homecare management
- Commercially astute, with a proven track record of achieving and exceeding financial performance
- A solid understanding of CQC regulations and legislative requirements
- Strong motivational leader, with a proven track record of developing high performing teams
- Excellent communication and problem-solving abilities