Customer Service Coordinator - Wokingham - ref. d75384315
Wokingham
Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
- Performing the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
- Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
- Handling customer collection requests
- Assigning emails to the Customer Service representatives
Qualifications:
Required qualifications:
- Customer service experience, in a fast-paced customer service environment
- Typically 2 to 3 years relevant experience in an administrative role.
Skills:
- Must have excellent written, verbal and presentation skills
- Excellent teamwork, with a proactive mentality
- Must be detail-oriented and have excellent customer service, organizational and follow-up skills
- Must be able to interact effectively and cooperatively with employees at all levels
- Must be able to operate in a complex organization and handle multiple tasks simultaneously.
- High level of initiative, creativity, flexibility and ability to work in a team.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
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