Technical Support Engineer

Job overview

Colleagues who are as smart, supportive, hardworking, and driven as you. A competitive salary with a success-based variable.

• Bachelor's degree or above in Electrical Engineering, Power Electronics, or related fields.
• 2-5 years of relevant work experience in the same industry, understanding storage battery and hybrid inverter.
• Proficiency in office software and CAD.
• Strong communication skills and coordination skills, have the initiative to find solutions to problems.
• Clear logical thinking, openness to learning new things, and ability to work under pressure.

• Provide technical support for the region, offering pre-sales and post-sales services to sales and customers.
• Assist sales colleagues and customers through on-site visits, emails, and phone calls for technical discussions.
• Conduct product and technical training for overseas colleagues and customers through online and offline methods.
• Stay updated on industry trends, collect and analyzing competitor information, and identify strengths and weaknesses in competitor solutions.
• Support in product promotion, marketing activities, exhibitions, and refining marketing materials for products.
• Handle major issues and customer complaints, drive issue resolution and continuous improvement.
• Contribute to technical document writing and regularly update various technical documents.

Pay: £48,000.00-£72,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus
• Yearly bonus

Benefits:

• Casual dress
• Company car
• Company events
• Company pension
• Free parking

Schedule:

• Monday to Friday

Experience:

• new energy related industries: 2 years (required)