Credit Controller

• Location: City of London, 3 days office based, 2 remote
• Job Type: Full-time; 9am -5pm or 8am-4pm

The successful candidate will collaborate with various departments to enhance membership growth and achieve organisational objectives.

Day-to-day of the role:

• Manage and monitor customer accounts to ensure timely collection of outstanding invoices.
• Contact customers via phone and email to address overdue accounts.
• Investigate and resolve discrepancies or disputes on customer accounts.
• Maintain accurate records of all collection activities and communications.
• Prepare detailed reports on debtor balances, aged debt analysis, and bad debt provisions.
• Work closely with the member support, retention, and industry engagement teams to resolve issues impacting payments.
• Recommend accounts for legal action, escalation, or write-off when necessary.
• Ensure compliance with company credit policy and relevant legislation.
• Input customer invoices and purchase orders into customer websites as required.
• Regularly review and develop credit control processes to improve debtor levels for both membership and other revenue streams.
• Evaluate internal and external IT changes to identify potential process improvements, including enhancements to existing communications and IT automation processes.
• Undertake other ad-hoc duties to support the finance team's goals and contribute to the achievement of organisational objectives.

Required Skills & Qualifications:

• Proven experience as a Credit Controller, Accounts Receivable Clerk, or a similar role.
• Solid understanding of basic accounting principles and credit control processes.
• Strong communication and negotiation skills.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Excel and financial software.
• Ability to work independently and manage multiple tasks.

Personal strengths and style:

• Excellent time management and organisational skills.
• An inquisitive mindset and commitment to continuous improvement.
• Determined and task-oriented, ensuring results and objectives are achieved within agreed deadlines.
• Good people skills, with the ability to work independently and as a team player with other key stakeholders at all levels.
• Customer-centric approach, setting high standards in meeting customer needs.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.

If you are an experienced Credit Controller seeking a new challenge in a supportive and friendly team, with scope to develop and grow your professional skills, we look forward to hearing from you.