Service Manager

• winning Learning & Development and a culture that welcomes all.

• we've thought long and hard about how best to support our team.

After all, our people are doing something amazing: helping to transform lives every day.All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.What you'll do: As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment.

You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.You will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Operations.

• this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g.

• Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation- Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards- Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date- Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks- Responsible for managing petty cash for the service in accordance with Look Ahead procedures- Deliver an out of hours on-call service for region- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers- Ensure that all other Look Ahead policies and procedures are adhered toThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look AheadPlease see our website for the full job description.