Customer Care Administrator

Hours: Monday to Friday, 8:00 AM - 4:30 PM

We are currently seeking a Customer Care Administrator to join our clients team, which is responsible for delivering kitchen and bathroom upgrades across Birmingham.

Key Responsibilities:

• Contacting customers to schedule surveys.
• Visiting sites to carry out surveys alongside a surveyor.
• Managing customer interactions with professionalism and care.
• Maintaining records and inputting data using Excel.
• Traveling across South Birmingham as required.

What We're Looking For:

• Face-to-face customer service experience with excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage appointments and documentation efficiently.
• Basic Excel proficiency for data entry and record-keeping.
• Full UK driving licence with the ability to travel between sites.
• Experience as a Resident Liaison Officer or in social housing is desirable but not essential.

• Competitive hourly rate.
• Hands-on experience in a fast-paced capital works project.
• Opportunity to develop within the social housing sector.
• Potential for contract extension based on performance.

If you have the skills and experience we are looking for, we would love to hear from you.

Apply today to be part of a team making a real difference in Birmingham.