[ref. d41748324] Michael Page - Electrical Engineering Service Support

About Our Client

A large manufacturing company based in Crawley.

• Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
• Advanced remote fault finding using our specialist Remote Monitoring tool.
• Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
• Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
• Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
• Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
• Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
• Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
• Collection of commissioning information and release codes, updating the database accordingly.
• Visiting customer sites both in UK and overseas (sometimes at short notice) when required.
• Using your foreign language capability to speak to relevant customers (if applicable).

• Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
• Previous experience of Electrical fault finding (on site or over the phone)
• Good customer service communication skills (both written and verbal)
• Meticulous, accurate and confident (with the ability to close out)
• Computer literate (Word, Excel - basic level as a minimum)
• Must speak clear fluent English (including technical vocabulary)

• Pension upon joining the company (5%)
• Life assurance, after qualifying probationary period (6 months)
• Out of pocket expenses reimbursed.
• Private healthcare and increased pension contributions (8%) after further qualifying period (2-3 years)
• 33 days holiday, including UK Bank holidays.
• After long service holiday increases further.