Sales Office Manager
New Appointments Group Ltd Ramsgate
This is a great role for a highly organised and proactive professional who thrives in a dynamic environment.
Our client, a well-established sales and distribution business is looking for a Sales Office Manager to oversee the day to day running of the clients and orders coming through. Working closely with a small team in this busy office environment, this is a hands on role that requires excellent multitasking skills, strong attention to detail, and a customer focused approach.
As the key point of contact for both internal teams and external customers, you will play a crucial role in ensuring the business runs smoothly and efficiently.- Circa £30,000/annum (dependant on experience)
- Holidays entitlement is 20 days plus bank holidays
- Pension - enrolled in the Nest Pension.
- Monday to Friday 9am to 5pm during January to September. During busy period 9am to 6pm October to December.
- Due to location you will need to drive to get to site, as it isn't accessible by public transport.
- Act as the first point of contact for customer enquiries, providing professional and friendly support.
- Process customer orders using Sage to manage orders, invoicing, and other administrative tasks using daily Excel, ensuring timely fulfilment and delivery.
- Track shipments and provide customers with updates on their orders.
- Handle complaints, returns, and cancellations with a problem solving approach, ensuring a high level of customer satisfaction.
- Develop, implement, and improve office systems and processes to enhance efficiency.
- Train staff on office procedures and systems to maintain consistency across the business.
- Support senior management with various administrative and operational duties.
- Work closely with the distribution team to ensure seamless order processing and dispatch.
- Organise and coordinate company events, including trade fairs and team building activities.
Essential Requirements:
- Previous experience in office management and administration (experience in a distribution or logistics environment would be an advantageous).
- Confident in building customer relationships and complaint resolution.
- You will attend the yearly trade event on behalf of the company, and will need to be flexible in supporting the business during the busy Christmas period.
- Proficiency with Sage software and previous experience of using a CRM.
- Strong IT skills, particularly in Excel.
Please submit your CV (in Word) to Mandy at M.Potton@newappointmentsgroup.co.uk
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.
Twitter: @nagforjobs
Ramsgate
Job Description: Office Manager
Location:Thanet
Salary: Highly Competitive DOE
Full Time: 9 am - 5 pm
Permanent
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