Private Patient and Overseas Visitor Assistant
Job overview
We are looking for a Private Patient and Overseas Assistant to join our team in delivering an effective and efficient administration service. The post holder will provide comprehensive administrative support within the Commercial Services Department primarily the overseas visitors and private patient function.The post-holder will support key commercial project work streams where appropriate.
The post-holder will work in close liaison with the Private Patient and Overseas Manager and Coordinator in the provision of administration processes to support the Trust’s private patient and Overseas visitor functions, ensuring effective and efficient administration processes are maintained.
You will be expected to interface with patients both over the telephone and face to face for general enquires and receipting in documentation.
The post-holder will also be part of a team that is responsible for developing the private patient and overseas visitor function to create growth and sustainable income generation. In addition will be responsible for communicating with the appropriate individuals, teams and Departments within the Trust to ensure the required outcomes are achieved.
The post holder may be expected to be flexible with working hours and work across sites within the Trust if necessary.
Main duties of the job
The post holder will be required to work alongside senior members of the team supporting the private patient and overseas visitors work streams and display professionalism at all times.
The post will consist of undertaking general administrative duties, support with the delivery of both private patient and overseas visitors charging regulations and processes, with- effective data inputting and monitoring of spreadsheets,
- updating systems,
- generating letters,
- interviewing patients,
- arranging appointments
- taking payments.
Working for our organisation
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated
Detailed job description and main responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about The Humber Health Partnership and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person specification
Education/Qualificatons
Essential criteria- - Good level of General Education
- - Good understanding of Windows applications and MS Office, in particular Microsoft Word and Microsoft Excel
- - Previous experience working within a financial environment
Communication and interpersonal skills
Essential criteria- - Effective Team Player
- - Ability to organise self, working to deadlines and ensuring quality standards.
- - Confident with both telephone & face to face contact.
- - Time Management Skills or experience of working in a busy/demanding environment
- - Experience of scheduling/ coordinating activities and/or resources