Admissions and Customer Service Team Leader - Brockley, London - Newcastle College - ref. k10271423
The Vacancy
At Lewisham College, part of NCG, you will join a dynamic Marketing, Recruitment and Communications team to deliver an exceptional experience for our students. You will work with the Head of Admissions and Enrolment in providing an effective and comprehensive customer and admissions service, contributing to a comprehensive information, advice and guidance (IAG) service on the Lewisham College curriculum offer to all age groups.
You will work collaboratively with internal departments to increase recruitment by developing positive relationships as well as ensuring that systems and operational processes are effectively developed, implemented, and maintained.
As part of this exciting role, you will:
Provide day to day supervision of the Customer Advisor team, with the support of the Head of Admissions and Enrolment.Deliver high quality customer service across a range of different activities within the Marketing, Recruitment and Communications Department.
Improved communication and support with internal departments and external partners
Increased applications and enrolments from schools/academies and other education providers to Lewisham College
Improved systems and processes are effectively implemented and support business growth
About Lewisham College
Lewisham College is a large further education college in London and we’re proud of our reputation for producing knowledgeable, successful students with great employment potential. We offer an exciting range of work-focused courses, and provide a friendly, supportive learning environment where talent is nurtured.
We have achieved excellent results in recent years, but we know that we can only continue our success, and grow, by recruiting and retaining the best possible talent. We set out to employ staff with a genuine passion for further education and a commitment to ensuring all students achieve their potential, whatever barriers they need to overcome.Our people make a real difference not only to the lives of students, but also to local employers and the wider Lewisham community.
Every colleague has a valuable and important part to play here at Lewisham College and all of our employees are well-supported. We offer a wide range of staff development programmes, benefits and support all designed to enable our people to continually improve and reward them for their hard work and dedication.If you have a passion for education and its power to improve lives, and want to inspire young people and adults, we’d love to welcome you to our team.
Lewisham College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.
At Lewisham College, our values are not just about what we do, but also about how we do things.
Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity.
As part of the NCG Group, Lewisham College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers’ pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.
NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.
No agency applications will be accepted.
NCG reserve the right to close the vacancy early.