[ref. c5688818] Medical Secretary, EMPCC | University Hospitals of Leicester NHS Trust

Medical Secretary - Are you looking for an interesting and varied secretarial position offering an opportunity to make real difference to our patients at the East Midlands Planned Care Centre? If so, then this could be just the role for you!

The successful candidate will have excellent audio typing skills and experience of working in a medical office/clerical environment. Experience with healthcare IT systems is desirable but not essential as full training in these specialist skills will be given.

You will be a well-motivated team member, able to prioritise and work accurately and efficiently on your own initiative with minimal supervision. You must be able to demonstrate excellent written, typing and verbal communication skills.

Provide a first point of contact for all levels of staff, patients and their relatives for the Clinical / Medical Teams. This will include advice and support to patients and their carer's in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.

Team/s, induction and training of the Medical Team Administrators.

• To provide a full secretarial and administrative support service to the

• To monitor and ensure clinical correspondence is produced and

• To provide support and guidance to patients, carers, relatives, company

representatives and others making contact with the service.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

• To provide a courteous and professional service in line with Trust standards at all times, with respect to communication to patients, colleagues and service users.
• Responsible for the initial handling of complaints or other information requests coming into the clinical office.
• To work on own initiative to answer queries regarding patient’s results (for example, results from MRI’s and ensure these are picked up from the relevant department on a regular basis) in accordance with defined protocols, and providing support, coaching and guidance to the clinical administrative team/s.
• To work within a team ensuring cover is provided at all times to maintain an essential service.
• To actively participate in the sharing of skills and experience in the clinic team associated with each speciality aiding the spread of good practice throughout the team.
• To attend in-service training or meetings to ensure that skills and knowledge are kept up-to-date and appropriate to the post
• To attend all mandatory training as required by the CMG/Trust
• Any other duties commensurate with the role and service needs.

Please see job description for full details on the role

This advert closes on Thursday 3 Oct 2024