Senior Payment Operations Analyst (12 Months) - NatWest
NatWest Group Manchester
Join us as a Senior Payment Operations Analyst
- We’ll look to you to deliver successful outcomes for your customers by processing their payments accurately and efficiently
- You’ll be liaising with customers, other financial institutions and key stakeholders in order to resolve missing payment queries
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment related queries
- This role is available for a period of 12 months
What you'll do
As a Payment Operations Analyst, you’ll be processing payments accurately and efficiently within our SLA's. You'll be responsible for the day to day payment processing and authorisation, including incentive payments and payment verification.
Your day-to-day will include:
- Resolving redirected payments, missing payments and general payment related queries
- Processing inbound and outbound credit payment recoveries
- Completing credit payment recovery
The skills you'll need
We're looking for someone with strong payment processing experience who can provide an excellent customer service experience to our customers and colleagues. Alongside a strong background in payments, you'll need a good understanding of scheme guidelines.You’ll also have the ability to take ownership of investigations and work as part of a team.
You’ll also demonstrate:
- Experience in a payment operations or payment processing role
- Excellent communication skills, and a good standard of written English
- Attention to detail
- The ability to work on your own initiative and on multiple items simultaneously
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