[ref. f01836701] Fast Track Booking Clerk
NHS Jobs Swindon
Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary. Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made, using the direct mailingservice, and following guidance in the Elective Access, Booking and Choice Policy.
Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trusts Elective Access, Booking and Choice Policy and departmental Standard Operating Procedures.
Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trusts Elective Access, Booking and Choice Policy and departmental Standard Operating Procedures.
Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies, e.g. GPs, nursing homes and relatives. This will include using tact or persuasive skills or where there may be barriers to understanding Please see the attached job description for full information
The Great Western Hospitals NHS FTSwindon
An exciting opportunity has arisen for a self-motivated individual, to join the Fast Track booking Team at the Great Western Hospital (Based at Orbital Offices North Swindon). You will have the opportunity to work and train in other areas within...
Wantage, 19 mi from Swindon
Booking training courses
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The Reception and Appointment Clerk works across two sites (Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.) booking appointments and managing our telephone systems. As the team deal with a wide range of enquires...
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