2nd Line IT Support Analyst
About Us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service, and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop, where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact, and we're proud to be a good business doing good.
We believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment, which is why you’ll find us championing diversity and equality at every turn.
Overview:
We are seeking a highly skilled and experienced 2nd Line IT Support Analyst with expertise in SQL and experience in Microsoft Dynamics NAV 2009/2018 and ideally Business Central. The successful candidate will play a crucial role in our Business Applications support team, providing advanced troubleshooting, system analysis, and resolution of complex technical issues related to our enterprise applications.
Responsibilities:
Advanced Technical Support:
- Provide second-level technical support for incidents and service requests related to Microsoft Dynamics NAV 2009, NAV 2018 and other business systems.
- Troubleshoot and resolve complex technical issues, ensuring timely and effective resolutions.
Database Management:
- Utilise strong SQL skills to manage and optimise databases associated with NAV 2009, NAV 2018 and Business Central.
- Perform data migrations, backups, and recovery tasks.
System Analysis and Enhancement:
- Collaborate with business analysts and end-users to understand requirements and provide technical insights for system enhancements.
- Propose and implement improvements to optimize system performance and functionality.
Upgrade and Migration:
- Participate in NAV upgrade projects, Change Requests and ensuring smooth transition from NAV 2009 to Business Central.
- Participate in new store back office server, PC and till builds.
- Execute data migrations and verify data integrity during the upgrade process.
Documentation and Knowledge Sharing:
- Document technical procedures, configurations, and resolutions for internal knowledge base and knowledgebase up-keep.
- Conduct training sessions for team members and end-users on technical aspects of SQL, NAV, retail processes and Business Central.
Collaboration and Communication:
- Collaborate with cross-functional teams, including developers, 3rd parties, system administrators, and business stakeholders.
- Communicate effectively with end-users to gather information, provide updates, and ensure customer satisfaction.
- Degree in Computer Sciences or equivalent, in an IT related field.
- Proven experience as a Technical Analyst with a focus on business systems. Supporting Microsoft Dynamics NAV 2009/2018, Business Central, or similar ERP implementations.
- Strong proficiency in SQL, including query optimization and database management.
- Experience with system upgrades, migrations, and data integrity checks.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Effective communication and interpersonal skills for collaboration with various teams and end-users.
- Microsoft Dynamics certifications would be a plus.
Benefits
Why you’ll love Company Shop Group- Free membership to Company Shop for you and 10 x nominees.
- Contributory pension scheme.
- Annual Flu Injections, High Street and Leisure discounts and on-site Parking.
- Subsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday
- Employee Assistance Programme – Grocery Aid.
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
- Life assurance benefit
Salary: £30'870
Hours: 40 hours per week 08:30-5:00pm Monday-Friday 4 days in the office , one day from home.
If you are a seasoned 2nd Level IT Support Analyst with expertise in business systems, SQL and Microsoft Dynamics NAV and/or Business Central, and you are passionate about solving complex technical challenges, we encourage you to apply.
Join our dynamic team and contribute to the success of our organisation through your technical prowess and collaborative spirit