Purpose of the Role The security officer is accountable to the Soft Services Team Leader/Soft Services Manager for the support and delivery of security within the site, however, on a day to day shift basis task allocation is from the Security Controllers You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always.
You are the public face of the security team and should act with professionalism always, a can
do attitude is essential in this highly influential role.
Key Responsibilities To be part of a team in a roster patternTo readily interact with all visitors / tenants within the buildings, delivering a world class customer focused serviceCarry out regular patrols of the centre as directed by the Security Controllers and detailed in the security assignment instructions, being proactive and always following the company security strategyEnsure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodiesEnsure a timely response to all security issues and eventsBe professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levelsTo ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirementsContinuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities ariseTo ensure that the centre is a safe and non-threatening environment for all visitors / tenantsEnsuring all incidents are managed in accordance with company and centre policies and proceduresLiaising with the security controllers and Soft Services Team Leader, proactively reacting to incidents and ensuring colleagues are fully briefed and supportedTo deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informedIntelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre policesMaintain vigilance and highlight / manage unauthorised access by banned personsProvide assistance to third party contractors / visitors ensuring all company and centre procedures / policies are adhered tooMaintain continuous monitoring of centre radio systems adhering to correct radio procedures at all timesDiligent management and maintenance of centre records / reference materials including health and safety records, incident forms and the daily occurrence bookTo provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the serviceReport any event that may be detrimental to the fulfilment of the provision of security to the soft services team leader/soft services managerSupport the management with any internal / external audits in line with company policies and proceduresMake certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centreUndertake any other reasonable duties as required to meet the needs of the businessEnsure a timely response to all security issues and events You are an ambassador for the centre and for security, and as such you will actively promote recognition for the team, the centre, and the wider business through your exemplary behaviour Skills, Knowledge and Experience Good verbal and written communication skillsAble to articulate clearly and credibly with the centre management, senior managers and all staffMust have a outgoing personality and ability to communicate with the public in what is a customer focused and engaging roleCapability to work unsupervised and take responsibilityAptitude to remain calm under pressureSmart appearanceFlexible/can do attitudeMust be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times Qualifications and experience: Essential: Front Line SIA licenceExperience of working in a customer focused environmentGood written and verbal communication skillsHigh level of integrity5-year checkable employment recordQualification in First Aid at Work and AED (or willing to work towards) Desirable: CCTV SIA licenceQualifications in Security Industry Working Hours
42 hours per week – 4 days on 4 days off rota shift pattern.
Salary
£12.91ph/£28,205 pa #LI-DNI Please see our Benefits Booklet for more information.
Join Our Team as a Campus SecurityOfficer in Walthamstow, East London Are you passionate about ensuring the safety and security of a vibrant college community? We are seeking a dedicated part-time Campus SecurityOfficer/Security Guard to join our...
apartmentICTS (UK) LimitedplaceLondon, 21 mi from Slough
In this high-profile securityofficer role, you will ensure the security and safety of premises and people at a prestigious client site.
An experienced SecurityOfficer, with exceptional customer-focus, you will carry out a range of duties...
apartmentThe Hillingdon Hospitals NHS Foundation TrustplaceHillingdon, 7 mi from Slough
Best Places to Work 2015 Top 100
______________________________________________________________________________________
Job overview
The Security Section exists for the safety of all staff, patients, and visitors to the Hospital site...