Technical Support Officer
Job overview
IT Technical Support Officer- NHS Band 5 - Full time
We are looking for an experienced IT professional to lead a small team. You will be based in the Health Informatics Department (IT) at Chestnut View, Woodfield Park, Tickhill Road Hospital Site, Balby, Doncaster, DN4 8QN.
You will work closely with the Field Support Manager providing technical support which will involve updating and managing incidents and service requests within the IT Installation Moves & Changes Team.
We support a large range of endpoint devices (desktop & laptops) including printers, smartphones VOIP phones and tablets across NHS departments including GP (General Practitioner) Surgeries in the Doncaster area.
You may be required to travel throughout the Trust supported area’s including to Rotherham, Doncaster and Scunthorpe.
Main duties of the job
You will be in a supervisory role, and you will manage a small team of staff whom you will take responsibility for and supervise. You will be responsible for support calls from customers and resolving then in a timely manner. You will be responsible for investigating reported faults, maintaining communications, and liaising with customers to effect appropriate repairs to faults within designated timescales and quality of service standards.You are also required to analyse IT problems and design, test, document and implement appropriate solutions. You may be required to work in any of the technical support officer roles and undertake any relevant training. This is a hands-on role.
You will have the ability to deliver high quality IT Support with an excellent knowledge of endpoint MS Windows operating systems and software with the confidence and ability to effectively communicate complex information to customers at all levels and with differing skill sets.
Training and career development is part of our ethos including apprenticeships and even degree level schemes. Annual leave up to 33 days a year (based on length of service). Free on-site parking, a range of canteen facilities, Agile / Flexible working, NHS Pension in addition to other NHS Benefits see here: https://workwithrdash.co.uk/
Working for our organisation
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
http://workwith.rdash.nhs.uk/
Detailed job description and main responsibilities
Please view the attached job description and person specification to view the full details about the role
Person specification
Education and Training
Essential criteria- GCSE Maths and English (Grades A – C) or equivalent
- NVQ II in Information Technology or equivalent level of experience
- ITIL Foundation Certificate
Experience
Essential criteria- Appropriate demonstrable experience working in an IT Infrastructure environment
- Experience of working in either a ServiceDesk environment or an IT support environment
- Customer Care experience
- Understanding the culture of the NHS
We welcome applications from individuals who may require sponsorship [if eligible] under the skilled worker or health & care visa route. Please note, not all vacancies are eligible for sponsorship.
Before applying, you can make a self-assessment of potential eligibility for sponsorship using the criteria for the skilled worker visa under the UK’s point’s based immigration system here: https://www.gov.uk/skilled-worker-visa