Customer Service Representative
Job Title: Customer Service Representative – Wedding & Event Car Booking Agency (Remote)**
**Location:** Remote (required to be West Yorkshire based for training and logistics)
**Hours:** 10hrs contracted. Requirement to flex as the business requires.
**About Us:**
We are a leading wedding and event car booking agency, dedicated to making special occasions memorable by providing a seamless and personalized service. Our platform connects customers with top-quality wedding cars and experienced suppliers across the UK.As we continue to grow, we are looking for a dedicated and enthusiastic Customer Service Representative to join our team and support our mission of delivering exceptional experiences.
**Job Description:**
As a Customer Service Representative, you will be the first point of contact for customers seeking advice on booking cars for their wedding or event. Your responsibilities will include:
- Answering customer calls and emails, providing tailored advice and information on available cars.
- Processing bookings, managing payments, and ensuring all details are accurately captured.
- Planning itineraries for wedding and event days, ensuring cars arrive on time and logistics are smooth.
- Liaising with car suppliers to confirm availability, special requests, and any necessary adjustments.
- Maintaining high levels of customer satisfaction by offering friendly, professional support.
- Collaborating with the team to continuously improve the booking process and customer experience.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Experience in customer service, ideally within the wedding, event, or travel industries.
- Ability to work independently, manage time effectively, and stay organized in a remote work setting.
- Confident in handling payments and bookings.
- Friendly and approachable, with a passion for helping customers create unforgettable moments.
- Comfortable using computers, booking software, and handling multiple tasks.
- Willingness to attend training sessions in West Yorkshire as required.
- Flexible remote working.
- Competitive salary based on experience.
- Opportunity to be part of a growing, dynamic company in the wedding and event industry.
- Training and support provided.
**How to Apply:**
Please send your CV and a cover letter outlining your relevant experience to support@vanguardtravel.co.uk with the subject line “Customer Service Representative Application.”
We look forward to hearing from you and potentially welcoming you to our team!