Customer Service Specialist - Page Personnel - ref. j98241823

About Our Client

Page Personnel are working with a very well-established firm within the financial services industry to recruit for a large number of contact centre advisors on a temporary contract. The company's base in Leeds is a vibrant hub for their customer service department.

• Handle customer inquiries via phone.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Identify and assess customer's needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal/customer service targets and call handling quotas.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Stay up-to-date with product knowledge and the financial services industry.

The Successful Applicant

A successful Contact Centre Advisor should have:

• Strong phone handling skills and active listening.
• Ability to adapt/respond to different types of characters.
• proven experience with high call volume.
• The ability to multitask, prioritise, and manage time effectively.
• Knowledge of CRM systems and practices is desirable.
• Able to work between 8am - 5.30pm (shift patterns)
• Can commit to 8 week (minimum) availability
• Late shifts available if preferred.

• Great rates of pay.
• A vibrant and inclusive company culture.
• Opportunities for career progression within the financial services industry.
• Training and development opportunities.
• Comprehensive company benefits.
• Close to transport links
• On site training provided.