Customer Service Specialist - Page Personnel - ref. j98241823
Page Personnel Leeds
About Our Client
Page Personnel are working with a very well-established firm within the financial services industry to recruit for a large number of contact centre advisors on a temporary contract. The company's base in Leeds is a vibrant hub for their customer service department.
Job Description- Handle customer inquiries via phone.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customer's needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Meet personal/customer service targets and call handling quotas.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Stay up-to-date with product knowledge and the financial services industry.
The Successful Applicant
A successful Contact Centre Advisor should have:
- Strong phone handling skills and active listening.
- Ability to adapt/respond to different types of characters.
- proven experience with high call volume.
- The ability to multitask, prioritise, and manage time effectively.
- Knowledge of CRM systems and practices is desirable.
- Able to work between 8am - 5.30pm (shift patterns)
- Can commit to 8 week (minimum) availability
- Late shifts available if preferred.
- Great rates of pay.
- A vibrant and inclusive company culture.
- Opportunities for career progression within the financial services industry.
- Training and development opportunities.
- Comprehensive company benefits.
- Close to transport links
- On site training provided.
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7. 5 Tonne Driver
Morley
Leeds Customer Service Centre (LM0036)
Permanent
Full Time
Grade 2
Salary - £30,420 per annum plus up to 10% bonus
Hours - 45 per week, 5 over 8 shift pattern
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