Infrastructure & Operations Team Lead

LMAX Group is a FinTech company that designs, develops, builds and runs leading edge financial exchanges in major financial centres around the world, specialising in fiat and crypto currencies.

We are growing, and we want a senior technologist to join us for the next step in their career. We’re creating a new position, one that blends engineering, operations, and team management.

The Role

Infrastructure & Operations Team Leads are responsible for managing a team of data centre and infrastructure specialists, and are the focal point of our operational resilience, incident response, and infrastructure lifecycle functions.

Our newly forming Infrastructure Team will own our operational and monitoring functions, as well as our global infrastructure provisioning and build processes. They will have a key position in defining how the team functions and interacts with other teams.

There will be some element of project and workstream management, and the position includes line management responsibilities for engineers with a range of skill sets. We expect up to a 60/40 managerial vs technical split of day-to-day activities, and we expect the mentoring and training aspect of the role to be an important part.

Requirements

This should describe you

A people-focused leader who thrives on facilitating team success. You know when to get hands-on, but also empower your team to grow. You are passionate about mentoring junior staff and guiding their growth and career paths.

You have a strong operational background and are technically proficient. You often liaise with Level 1 support and Level 3 engineers, while being able to explain technical topics to business stakeholders. You have well developed soft skills, providing focus and direction for a team, their processes, and communication.

• A background in Systems or Network engineering.
• Some scripting experience (Bash, Python, Ruby), and exposure to automation.
• Mentoring junior staff, setting goals, balancing delivery vs learning, managing workloads and expectations.
• Excellent written and verbal communication - collaboration with stakeholders and teams in a Follow-The-Sun model of working.
• Line management and people management of geographically dispersed team.

• Strong organizational skills – you've run operational teams before.
• Worked with Infrastructure-as-Code practices and tooling, and in a DevOps culture (Puppet, Ansible, Terraform).
• Familiar with physical infrastructure and data centres.
• Familiar with Cloud technology (AWS).

• Business As Usual support and resolution of incidents.
• Monitoring systems to proactively prevent issues arising.
• Provisioning physical, virtual and cloud infrastructure for a wide variety of requirements.
• Pair working with Systems, Networks, and Security Specialists.
• Support, monitoring and reliability of our low latency trading platforms.
• Hardware asset management, upgrades, data centre installations, and platform migrations.
• Puppet development and testing in a continuous deployment process.
• Scripting and automating processes to ensure consistency and repeatability.

Team culture

With our “everyone can work on anything” culture, our engineers have opportunities to expand their skill set across many fields; system and platform automation, on-premises and cloud infrastructure, performance tuning, networking, CI/CD pipelines, and software testing.

We’re big fans of automation and testing. We’ll encourage you to think like a software engineer by applying a Test-Driven Development approach to the things we build. We think you’ll find it ends up being faster, giving more time for the interesting problems.

We have 50/50 flexible working from home and in our offices. We encourage you to take half a day every week for your own learning and development, and we provide a large range of training resources and opportunities.

• 25 days of holiday
• Bonus
• Pension contribution
• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative
• Learning and development programs
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Season Ticket Loan