Customer Success Manager (w/m/d) 100%
We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
__We are looking for an experienced, tech savvy, self-driven Customer Success Manager__ __as soon as possible,__ who will ensure an outstanding and smooth support of our customers within Compliance Engineering.
This unique role is based in our fresh new office in the heart of London.
Your Responsibilities- Relationship Management: Build and nurture long-term relationships with customers, acting as their primary point of contact for any queries or issues
- Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and feedback to improve our products and services
- Proactive Support: Monitor customer health metrics and proactively address any issues or concerns to prevent churn and ensure customer satisfaction with assistance from engineers in the team
- Upsell and Cross-Sell: Identify opportunities for upselling and cross-selling additional products or services that align with the customer’s needs and objectives
- Customer Feedback: Collect and analyse customer feedback to inform product development and improve customer experience
- Customer Interaction: Server as the main customer escalation and contact point for support issues and product queries
- Assist the team in delivering on customer specific audit controls
- Co-ordinate new customer projects with engineering teams
- Managing new customer orders and customer license reports
- Experience in a Customer focused Specialist-Role within a SaaS company is mandatory
- Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner
- Fluent- very good English, other languages a plus
- Strong problem-solving abilities and a proactive approach
- Self-driven, person who takes responsibility
- Customer-focused mindset, able to listen to customer or partner problems and understand the impact issues can have on them
- Experience with communications platforms, such as Microsoft Teams is a big plus
- Ability to work independently as well as collaboratively
- Positive attitude and ability to collaborate in a team-oriented environment
- Challenging, interesting work in a varied field with a high level of personal responsibility
- A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
- Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme.
You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you!
Do you feel addressed and are you ready to finally unleash your full potential? Then upload your CV spontaneously for an initial review- __we are just a click away!__
We are looking forward to getting to know you!
We will only consider candidates who apply directly to us for this position. We do not process applications or enquiries from recruitment agencies. Thank you for your understanding.