Renewal Account Manager

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Hours: 9am - 5:30pm, Monday to Friday.

Benefits:

• Competitive basic salary plus uncapped commission OTE Year 1 - £50k Year 2 - £75k.
• Incentive schemes including early finishes on Fridays.
• Company Pension scheme.
• Free Parking on-site.
• Additional annual leave purchase available.

Responsibilities:

To be the primary owner for an assigned group of top client accounts. Working closely with clients to identify needs, ensuring they are receiving maximum value from our services. Building strong and trusted relationships and be responsible for retention and generating growth.

• Manage and nurture a portfolio of existing customers, focusing on retention and growth.
• Identify and secure sales opportunities through cross-selling, upselling, and contract renewals.
• Present tailored energy solutions that help clients save time, money, and reduce carbon emissions.
• Build and maintain strong client relationships, ensuring consistent communication and customer satisfaction.
• Maintain a churn rate below 5% monthly while expanding the customer base for renewals.
• Accurately forecast sales performance on a daily, weekly, and monthly basis.
• Adhere to sales compliance standards and ensure high-quality service delivery.
• Manage multiple tasks effectively while keeping customer needs a priority.
• Keep CRM systems updated with accurate and timely information.
• Handle customer complaints promptly and seek effective resolutions.
• Engage with suppliers to negotiate competitive pricing for client retention.

Requirements and Qualifications:

• Minimum of 2 years of energy industry experience.
• Proven track record in sales, with significant outbound sales experience.
• Energy industry experience (broker/consultancy specific) is essential.
• Exceptional closing and objection handling skills.
• Self-motivated, target-driven, and capable of working both independently and as part of a team.
• Excellent communication, listening, and negotiation skills.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) and CRM systems.
• Ability to adapt to changing market conditions.