[ref. b70172300] Head of Operations - Independent Hospitals
Job Title - Head of Operations Independent Hospitals
Reports to - Director of Operations MH
Responsible for - All operational resources for the Independent Hospitals; full operational, financial performance, and budgetary accountability for contracts and services as agreed with the Director of Operations MH
Direct reports are ‘Registered Managers’, however the post holder will be ultimately responsible for all operational management team structures and performance.
Job Purpose
As a senior operational leader in the organisation the purpose of this role is to lead and secure ‘operational grip’, operationalising the organisation’s strategy, operating model and the budget and business plans of the board. Being accountable for the operations and financial performance of the business; proactively managing budgets, commissioners, and other local stakeholder relationships; defining and delivering operational excellence in AFG services, upholding the brand and values of AFG with customers, commissioners and the local community; growing the business according to defined and agreed contribution targets and responding to local marketing conditions.
Dimensions
This post reports directly to the Director of Operations MH. The post holder is expected to fulfil the role within agreed organisational frameworks policies and procedures and within the parameters of established strategic and local priorities.
Accountability for the operational performance sits fully with the Head of Operations MH.Review of performance in the post is undertaken through the agreement of budget, performance objectives and individual performance appraisal by the Director of Operations MH.
The postholder will be responsible (on average) for up to 200 people within the local workforce.
The size of the operating budgetary responsibility is based on income levels.This is approximately £14.5 Million.
Person Specification - please only apply if you meet the below essential criteria:
Experience
Operational experience in a Mental Health care environment with at least 3 years’ experience in a senior operations/professional leadership role.Quality and change management work in a range of environments.
Experience of quality improvement frameworks, ensuring consistent application and monitoring.
Experience of working autonomously with a high workload.
Leading successful teams i,e, practice based/operational.
Holding others to account/line management of first line managers or equivalent.
Handling complex and competing priorities.
Deputising in a senior leadership role.
Contract management and Conflict resolution
Managing operating activities and staff across multiple locations
Managing multiple and complex projects with differing deadlines and reporting requirements
Evidence of developing existing and new services, working collaboratively with key stakeholders and commissioners
Successful track record of managing best practice delivery of services and of setting, reviewing and delivering operational quality standardsProven track record of business planning, budget holding and cost management, with a commitment to deliver a balanced budget
Setting, working to, measuring and evaluating key operational and strategic objectives and associated KPIs
Qualifications & TrainingPossession of a leadership/management or related qualification at Level 5 or above.
This role is home based and involves travel within the northwest of England, we can only accept applications from residents of the northwest.
With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5 day week, supporting our employees with their work life balance.
This role is Band IV as per our structure.