Collections Officer | Chelsea and Westminster Hospital NHS Foundation Trust

To collect all debt owed to the Trust that is assigned to the post holder, this will include debt owed by NHS bodies, Local Authorities, Private & Overseas Patients

• Contact customers to secure payment and maintain accurate records of activities.
• To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary.
• To plan and organise workloads to ensure an effective AR service is maintained
• To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary
• Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required
• Maintain records of payments receipts and debt collection activities.
• Carry out month-end duties as required, to support the month end close.
• To help with Agreement of Balances exercise where required and as detailed by management
• Provide support to the Collections Manager and deputise as required
• Contribute to AR’s system review and analysis.
• The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
• The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.

• Contact customers to secure payment and maintain accurate records of activities.
• To communicate directly with NHS and Non NHS clients in relation to income retrieval, investigating queries and passing to other members of staff when necessary.
• To plan and organise workloads to ensure an effective AR service is maintained
• To be able to work on their own and as part of a team to make sure invoices are paid in a timely manner escalating any issues at the first possible instance to the Collections Manager or others if necessary
• Work with other members of the AR team to resolve disputes and enable the collection of outstanding sums owed to the Trust escalating to management as required
• Maintain records of payments receipts and debt collection activities.
• Carry out month-end duties as required, to support the month end close.
• To help with Agreement of Balances exercise where required and as detailed by management
• Provide support to the Collections Manager and deputise as required
• Contribute to AR’s system review and analysis.
• The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
• The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.

This advert closes on Wednesday 6 Nov 2024