Business & Quality Manager

apartmentNHS Jobs placeWakefield calendar_month 

Support the continuous improvement in delivery of high quality efficient clinical and patient services, and appropriate service redesign where necessary. Manage the therapies admin and secretarial function to provide the necessary management infrastructure and coordination to support the needs of the directorate services in operating within a business orientated organisation and delivering all aspects of the Directorates duties and responsibilities Deliver all requirements within the Trusts service level agreement with lead commissioner.

Develop and implement strategic and operational plans with the Therapy management team. Within the Trust Business Planning framework work with the Therapy Service Leads and DDO to produce capacity plans, in liaison with other services as relevant.
Ensuring staff involvement in line with clinical service unit and divisional objectives. Continuously review services to ensure they meet the Care Quality Commissions required actions. Work collaboratively with other services. Lead on the management of specific Trust functions for the Directorate as appropriate and required.
Oversee and take responsibility for the planning and management of service changes in the service. Where necessary to efficient operational performance, implement redesign of services and appropriate clinical programmes of change to improve productivity in line with best practice recommendations.
To work with other clinical services and Divisions to deliver a corporate and consistent view across divisional areas. Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Develop effective business and administrative procedures and processes thereby ensuring streamlined delivery.
Take a lead role in business planning and facilitating agreements with other Divisions on access arrangements and organisation of cross-cutting services. Develop and sustain good relationships and work closely with other divisions/departments.
Analyse complex facts, considering a range of options (which may conflict). Provide general managerial advice and guidance throughout areas of responsibility. Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.
Participate with clinicians and clinical teams to help develop protocols and pathways to improve service delivery. Prepare business cases for service developments and new equipment. To investigate processes and define root cause problems in order to make service improvements in line with directorate and divisional strategy, and modernisation initiatives and implement actions to address the problem.
Responsible for the delivery of agreed projects. Responsible for achievement of national and local service targets in conjunction with DDO. Monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.

Respond to any service target breaches in line with the Trust standards and put in place remedial plans to ensure such events do not occur again.

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