Kitchen Porter

House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Customer Experience and Service Delivery team delivers integrated facilities management services to ensure a comfortable, safe, and efficient environment for MPs, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests' requirements translates into our customer experience.

The Role

General catering assistants are required to work within the team supporting the supervisors and managers to ensure the smooth and effective running of the numerous food and beverage outlets within a busy catering operation.

You will be responsible for providing a great guest experience while ensuring that all food and beverages displays are beautifully presented and replenished regularly, meeting all agreed customer and operational standards. Helping to ensure that the venue is kept to impeccable standards of cleanliness and free of litter.

To ensure a high standard of service and presentation is always offered to all guests, irrespective of the level of trade. All food and beverage display and fridges are replenished when needed and all items for sale are available throughout the days service.

• Unloading crockery and cutlery from trolly/trays and ensure that condiment and cutlery stands are replenished when needed.
• Occasionally assisting with food and beverage stock takes.
• Processes transactions through the till in a timely and efficient manner, and in line with the cash handling policy.
• At the end of the day ensures that all unused stock is replenished for next service and use by dates are checked and the unit is clean, tidy and secure ready for the following day's trade

Skills and Experience

To be successful in this role you will demonstrate:

• Experience in a hospitality venue, visitor attraction or other busy customer facing environment.
• Evidence of the ability to engage with a variety of people and adapt style and content to meet audience needs whilst upholding the values of equality, diversity, and inclusion, demonstrating an understanding of how personal behaviour affects others.
• Experience of delivering a high standard of service in line with the objectives of a hospitality business in a diverse environment of customers and other stakeholders, demonstrating a positive suggestive sales approach.

• CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

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