Customer Service Advisor
Michael Page City of London
About Our Client
The company is a reputable healthcare provider with a workforce of over 2000 dedicated professionals. It is renowned for its commitment to innovation, patient safety, and high-quality care. Situated in Regents Park, it offers a vibrant and supportive work environment.
Job Description- Provide exceptional customer service to all patients and visitors.
- Handle incoming calls and respond to email queries.
- Book appointments and manage patient records.
- Process payments and handle billing queries.
- Escalate complex issues to the appropriate department.
- Contribute to the continuous improvement of customer service processes.
- Participate in team meetings and training sessions.
- Maintain a high level of knowledge about the company's services and products.
The Successful Applicant
A successful Customer Service Advisor should have:
- A qualification in a relevant field.
- Strong communication and interpersonal skills.
- Experience in a customer service role, preferably in the healthcare industry.
- Proficiency in using customer relationship management (CRM) software.
- Ability to work in a team and handle pressure in a fast-paced environment.
- Excellent problem-solving skills.
- A salary ranging between £27,000 - £33,000 per year.
- A supportive and diverse company culture.
- Comprehensive training and development opportunities.
- Generous holiday leave.
- A unique opportunity to work in a vibrant location at Regents Park.
We encourage all interested candidates with a passion for healthcare and customer service to apply for this exciting Customer Service Advisor role.
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Job Description
As Customer Service Advisor, you will;
• Provide outstanding customer service on all calls and online queries.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure...