Emergency Business Travel Consultant
Are you a Travel Guru Who Thrives After Hours?
Join Our Dynamic Team as an Out-of-Hours Business Travel Consultant!
We're searching for a highly skilled and dedicated Out-of-Hours Business Travel Consultant to be the calm in the storm for our corporate clients, ensuring seamless travel arrangements no matter the time zone or urgent request.
If you're GDS-trained, especially on Sabre, and have a passion for problem-solving under pressure, this is the perfect role for you!
A24 shifts are not set
4 shifts per week, typically 2 midweek and 2 weekend
Shift patterns are Mon – Fri - 1800-0130 or 0100-0830, except Fri to Sat shift when it is0100-0930 / weekend shifts are 0900-1730 / 1700-0130 / 0100-0930
Currently one full weekend off every 5 to 6 weeks – could be less but given our current capacity this is more typical.
Shifts can run over during the weekend – not unusual for an OOH’s team
What We're Looking For:
- Proven Experience: A minimum of 2 years experience in business travel, specifically in an out-of-hours or emergency support role.
- Sabre GDS Expert:Non-negotiable expertise in Sabre GDS for flight, hotel, and car bookings, changes, and cancellations. Amadeus or Galileo experience is a plus!
- Cool Under Pressure: Ability to manage last-minute changes, complex itineraries, and unexpected disruptions with professionalism and efficiency.
- Exceptional Customer Service: A natural aptitude for providing empathetic, clear, and solutions-oriented support to high-profile business travellers.
- Problem Solver: Resourceful and quick-thinking, capable of finding alternative solutions to complex travel challenges.
- Excellent Communication: Strong verbal and written communication skills to liaise effectively with clients, airlines, hotels, and suppliers.
- Flexibility: Willingness to work evenings, weekends, and public holidays on a rotational basis.
- Attention to Detail: Meticulous in all bookings and administrative tasks to minimise errors.
Your Role Will Involve:
- Handling urgent travel requests, re-bookings, and itinerary changes for corporate clients outside of standard business hours.
- Utilizing Sabre GDS to book and modify flights, accommodation, and ground transportation efficiently.
- Providing immediate assistance for flight delays, cancellations, diversions, and other travel disruptions.
- Processing new bookings and managing existing reservations with precision.
- Offering proactive advice and solutions to minimise client stress during critical travel moments.
- Documenting all interactions and bookings accurately.
- Competitive Salary & Benefits: £36k-£39k shift allowances, private dental and health care, pension
- Supportive Team Environment: Even working remotely, you'll be part of a connected and collaborative team.
- Opportunity to Make a Real Impact: Be the hero for business travellers when they need it most.
- Continuous Professional Development: Access to training and development opportunities.
- Remote Working Flexibility: Work from the comfort of your home.
Ready to Be the Go-To Travel Expert?
If you're a seasoned business travel professional with a strong command of Sabre GDS and a passion for delivering exceptional service at any hour, we want to hear from you!
Apply Now!