Service Manager

We are working exclusively for our client, an established and reputable family-run agricultural engineering business in Grantham who are seeking a Service Manager on a full-time basis to join their busy Service team. This role is available immediately.

This role is perfectly suited for a passionate, enthusiastic, and motivated worker who's currently working as a Service Manager within the agricultural sector or working as a Service Technician looking for promotion to the role. You will be responsible for a team of individuals within a multi-franchise and busy Service Department.

The standard working hours are Monday – Friday 07:30 – 17:00 and Saturday mornings 07:30-12.00. In addition to that you will be required to work additional hours during peak months or when the business demands it.

In return my client is offering a competitive salary with a quarterly bonus scheme, plus holiday of 22 days in addition to public bank holidays, cashback health scheme and a pension contribution of 3%.

• Liaising with Customers to understand the technical problem and devising the proposed solution;
• Preparing estimates on Workshop jobs for customers;
• Planning and allocating daily jobs to Workshop staff;
• Supervising repairs in the Workshop and on Farm;
• Supervising Trainee Staff;
• Maintaining detailed log and full history on new machinery;
• Collating and preparing manufacturer warranty claims working alongside Office personnel;
• Liasing with manufacturers service engineers;
• Liaising with the Sales Department on work required;
• Liaising with the Parts Department on parts required;
• Management of workshop parts orders and queries;
• Preparing all workshop sales invoices at each month end;
• Working alongside the Office team preparing month end reporting; and
• Management of workshop tooling and equipment.

• Experience of working in a busy Service Department within the agricultural sector;
• Excellent communication skills and a self-starter;
• Excellent communication skills and a self-starter;
• Excellent problem-solving skills and solution driven;
• Excellent customer relationship skills;
• Confident with face-to-face customer interactions and over the telephone;
• Good computer skills with experience of working with manufacturer parts, service and warranty systems.
• Experience of JCB and Merlo Telehandlers a bonus but not essential.

Please submit your CV quoting J8943, or alternatively contact Sarah on (phone number removed).

Reflect Recruitment Group are acting as the Employment Agency under the Employment Agency Act 1973