[ref. r1990520] NHS - Administration Team Lead

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from suitably qualified and experienced candidates for a Band 4 Administration Team Lead with the Newcastle North-East Community Treatment Team based at Molineux NHS Centre. This service is very busy and the postholder will be part of an admin team providing a proactive, comprehensive administrative service to support patients and the multi-disciplinary clinical team.

The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and RIO and create reports as required. The post holder will be required to monitor admin performance and admin processes and must have proven demonstrable experience of diary management and minute taking.

Postholder will support the Pathway Manager and wider CTT when required and provide cover in the absence of other Admin Team Lead colleagues.

The post holder will be required to co-ordinate administrative support services ensuring all systems and processes operate efficiently and accurately through a process of continuous improvement.

Main duties of the job

Candidates must have proven demonstrable experience in last 12 months of the following :

• Experience in a customer/patient and service user focused environment
• Experienced in undertaking and leading supervisions and appraisals with staff
• Experienced in supporting and leading team(s) through organisational changes
• Experienced in dealing with annual leave/sickness processes
• Excellent communication and interpersonal skills
• Experienced in dealing with complaints
• A good understanding of using Admin Performance dashboards
• Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
• Minute taking
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Complete admin rotas.
• Support to the Administration Manager/Pathway Manager and Community Clinical Manager
• The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
• The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Closing date : 16th May 2025

We welcome your application.

Please note - this vacancy will close once a sufficient number of applications are received.

Person specification

Education & Qualifications

• General level of education to O Level / GCSE or equivalent
• NVQ Level 3 Business Management/or equivalent
• Word processing skills to Level 3 or relevant demonstrable experience

• NVQ Level 3 in Customer Care

Knowledge & Experience

• Working knowledge of Microsoft applications
• Knowledge of Trust policies and procedures
• Knowledge of office procedures
• Ability to maintain and update Patient Information Systems eg RiO
• Ability of upholding and working with confidential information and understanding the need for confidentiality
• Administration and secretarial experience.
• Experience of working within a multi-disciplinary team

• Knowledge of financial procedures/budgets relating to role
• Experience using stock ordering systems and petty cash systems
• Experience of dealing with complaints

Skills & Competencies

• Organisational and problem-solving skills
• Minute taking skills
• Excellent communication and interpersonal skills, both verbal and written
• Excellent people management, time management and decision making skills
• Able to prioritise and plan own workload
• Diary Management

Role Specific

• Experience in undertaking Supervisions and appraisals
• Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
• Enthusiastic and proactively embraces change to improve service delivery

Personal Characteristics

• Able to work under pressure
• Discrete and sensitive

Additional requirements

• Able to meet the mobility requirements of the post.

Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.