Customer Care Enquiries Advisor
About the Role
Are you looking for a role where you feel you are really making a difference?
Working in a contact centre but want more social hours with no weekends? Then read on……….
We are currently recruiting for an exciting opportunity to join our new Care Enquiry team here at Maria Mallaband.
This is a new position based in our Head Office here in Leeds. The role will be dealing with incoming calls from the public, managing care enquiries and providing accurate and up to date information about our homes and services.
Key accountabilities
To ensure all calls are responded to in a professional and timely manner, spending time to build a trusting and positive relationship with callers by understanding their needs and how MMCG can support.
To support our homes to achieve budgeted occupancy, by ensuring effective enquiry management processes are followed and advancing enquiries to home show rounds.
Build rapport over the phone while showing empathy and understanding.
Scheduling appointments for home show rounds.
Working towards individual and team KPIS’s
Knowledge, skills and experience
Experience of working within a telephone-based customer service environment
Previous experience of working towards targets and KPI’s
Ability to build rapport
Excellent communication, interpersonal and customer service skills, both verbal and written
Good problem-solving skills with the ability to use initiative
*Working hours Monday - Friday between 8am and 6pm*
Benefits
Quarterly bonus scheme
Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
Pension Scheme with Royal London
Flexible working patterns
Cycle to work scheme**
Service recognition
Training support and development opportunities
Employee Assistance Programme
Wellbeing support
Discounted gym membership
25 days holiday with the option to purchase more- Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage