[ref. c2808902] Customer Service Assistant
CUSTOMER SERVICE ASSISTANT THURSDAY – MONDAY SALISBURY Up to £27,000 + TRAINING & DEVELOPMENT
THE OPPORTUNITY: We're exclusively recruiting on behalf of leading and highly successful business who is looking to expaCUSTOMER SERVICE ASSISTANT THURSDAY – MONDAY SALISBURY Up to £27,000 + TRAINING & DEVELOPMENT
THE OPPORTUNITY: We're exclusively recruiting on behalf of leading and highly successful business who is looking to expand their operation due to the continued success of the company. After a record breaking year in 2024, including the opening of several new sites, thy are looking to expand their Customer Service & Experience team. If you are working in a similar Customer Service or Customer Experience role, and you’re looking to advance your career in a fun and fast-paced business, this opportunity is not to be missedTHE MARKETING EXECUTIVE / MARKETING ASSISTANT ROLE:
Handling incoming calls, emails and online enquiries promptly and efficientlyProcessing bookings using an online booking system
Handling customer concerns, enquiries and complaints
Managing booking rescheduling and modifications
Processing refunds where applicable
Ensuring customer records are kept up to date
Providing customers with relevant information about their bookings both in advance and on the day
Providing administrative support to the Operations team
THE PERSON:
Experience in a Customer Service or Customer Experience role is essentialExcellent communication skills and ability to liaise with customers, colleagues and suppliers / third parties
Strong problem solving abilities
Able to work well in a fast-paced and sometimes pressurised environment
Intermediate user of Microsoft Office packages
Strong attention to detail
Excellent organisational skills
Confident to work efficiently as part of a team
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