Bank Catering Assistant

apartmentSandwell and West Birmingham NHS Trust placeBirmingham calendar_month 

Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.

We have three strategic objectives:

People: To cultivate and sustain happy, productive and engaged staff.
Patients: To be good or outstanding at everything we do.

Population: To work seamlessly with partners to improve lives.

We run services from Midland Metropolitan University Hospital, Sandwell Health Campus, City Health Campus, Rowley Regis Community Hospital, Birmingham & Midland Eye Centre, The Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.

Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes.

As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.

Job overview

The catering department is looking to recruit a part time experienced Catering Assistant to work within retail and patient services at our new hospital Midland Metropolitan University Hospital in Smethwick, as well as our City Hospital, Birmingham and Sandwell Hospital in West Bromwich

Applicants must have previous supervisor catering experience with high standards of work, be an outgoing, hard-working and enthusiastic individual that is able to work on their own initiative.

If you have previously applied for this post, you will not be required to apply again.

Main duties of the job

To carry out a wide range of general catering duties in an efficient and effective manner to ensure that a high quality service is provided at all times. This post has a significant amount of personal contact with Staff, Patients and Members of the Public.

Duties for retail include cash handling, basic food preparation, general cleaning and completing control paperwork and working a barista coffee machine.

Working for our organisation

Sandwell and West Birmingham NHS Trust is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

  1. Our People – to cultivate and sustain happy, productive and engaged staff
  2. Our Patients – to be good or outstanding in everything we do
  3. Our Population – to work seamlessly with our partners to improve lives
Detailed job description and main responsibilities
  1. To carry out basic food preparation, packing, labelling and chilling of
sandwiches and other food products, according to set recipes and
procedures.
  1. Packing and labelling of pre-prepared food commodities for patients
special diets.
  1. To carry out basic cooking duties including breakfast and back bar
items.
  1. To operate cash registers and reconciliation of monies in line with
departmental policies and procedures.
  1. To prepare and deliver hospitalities in accordance with hospitality
forms.
  1. To clean, fill and attend to vending machines on a daily basis.
  2. To serve meals in the staff dining room and other associated areas as
required and to portion food in the correct manner according to portion
controls for patients and the retail service.
  1. To prepare restaurant counters, refrigerated commodities and ensure
that restaurant tables have all items ready to carry out efficient service.
  1. To distribute provisions, meals and equipment within the department
and hospital site.
  1. To clean equipment and premises in accordance with duty rotas and
work schedules using the appropriate equipment and chemicals. This
will include the immediate outer areas of the building.
  1. Report any sightings of pests or damage to the fabric of the catering
areas that could provide potential harbourage to pests.
  1. To operate equipment e.g scrubbing machine, flight dishwasher, cash
register etc. in a safe and responsible manner after training and to
report faulty equipment to Teamleader/Manager.
  1. To dispose of all waste food and refuse in a hygienic manner and in
accordance with the waste food policy.
  1. To complete all relevant control documents including, daily quality
report sheets recording the temperature of food and equipment and
to report any untoward issues to Teamleader/Manager.
  1. To receive telephone calls and refer to the appropriate person.
  2. To promote a positive and professional image of the catering services
in order to maximise sales.
  1. To wear appropriate approved protective clothing provided, in
accordance with role and food hygiene policy.
  1. To inform and seek advice where appropriate from
Teamleader/Manager should any concerns arise which may affect the
smooth running of the department.
  1. To comply with hospital and departmental rules, procedures and
policies.
  1. To attend training sessions, in order to update skills, knowledge and
good practices.
  1. To attend staff meetings and team briefs as appropriate.
  2. To open the food stores areas as necessary at the start of the shift
  3. To carry out all duties, adhering to manual handling and lifting

procedures/practice.

To ensure all stores are correctly rotated, used in date order and any out of

date products are disposed of in the correct manner.

To be aware of patient special diets and to ensure that all special dietary

needs / requests are followed.

Provide a helpful courteous service to staff, visitors and patients.
Demonstrate workplace routines to new members of staff as requested.

Maintain the highest standards of personal hygiene.

To open and close units ensuring equipment is turned off and areas secured.

To prioritise duties to ensure the service needs are achieved.

On occasions staff may be required to work without supervision and make

work place decisions.

Person specification

Previous Supervisor Catering experience

Essential criteria
  • Previous Supervisor Catering experience

Experience with Patients / Members of public

Essential criteria
  • Experience with Patients / Members of public
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service.

We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

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