Site Supervisor - Northwood and Westmead
Job overview
The post holder will work as part of a team responsible for ensuring the smooth operation of sites associated with Hillingdon Community Adults and Children's Services.
They will have a particular focus on Health and Safety, ensuring an effective, efficient and positive service to both patients, families, cares and public who utilise the site facilities.
The post holder will have experience in people management and line management responsibilities. The post holder will have strong administrative and leadership skills and will be able to evaluate and prioritise work in a busy clinical and office environment and respond quickly to daily changes in duties or service requirements.
The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and teams members. They will form good working relationships at sites where other NHS services co-located.
The post holder must process good IT skills and be able to assist with Health and Safety audits and information monitoring.
The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs .
Main duties of the job
To have a good general understanding of Hillingdon Adults and Children's community services in order to effectively provide information and advice to staff, patients and other professionals.
To act as a point of contact for service and community administrators for any site queries or concerns.
To work closely with the Health Centres Administration Lead to ensure there is standardised practice across the service roles and adherence to policies and procedures.
To proactively manage the systems and processed to ensure adequate capacity within community health clinics and escalate as required to the Services Support Manager (or others) for resolution.
To assess work priorities on a daily basis and provide direction, instruction and allocation or work as required.
To ensure the maintenance of all office systems are compliant and processes are followed for reporting of faults.
Assist the Health Centre Administration Lead by undertaking some administrative tasks on behalf of a larger group of sites.
To provide cover on behalf of the Health Centre Administration lead when required.
Working for our organisation
We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individuals quality of life through high quality healthcare and personal support.
Detailed job description and main responsibilities
To have a good general understanding of Hillingdon Adults and Children's community services in order to effectively provide information and advice to staff, patients and other professionals.
To act as a point of contact for service and community administrators for any site queries or concerns.
To work closely with the Health Centres Administration Lead to ensure there is standardised practice across the service roles and adherence to policies and procedures.
To proactively manage the systems and processed to ensure adequate capacity within community health clinics and escalate as required to the Services Support Manager (or others) for resolution.
To assess work priorities on a daily basis and provide direction, instruction and allocation or work as required.
To ensure the maintenance of all office systems are compliant and processes are followed for reporting of faults.
Assist the Health Centre Administration Lead by undertaking some administrative tasks on behalf of a larger group of sites.
To provide cover on behalf of the Health Centre Administration lead when required.
Person specification
Qualifications and Education
Essential criteria- GCSE (A* - C) or equivalent in Maths and English
- Higher National Certificate/Diploma or equivalent level of knowledge/experience in a relevant area
Experience
Essential criteria- Experience of working in an administrative capacity
- Experience in a supervisory or line management role
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
- Experience of working in a customer care/public facing setting
- Experience of working in a healthcare setting
- Knowledge of Patient Appointment/Database Systems i.e. SystmOne
Skills and Abilities
Essential criteria- Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
- Accurate data entry and typing skills
- Excellent written and verbal communication skills
- Ability to negotiate and influence others
- Able to work to a high level of accuracy and with attention to detail
- Demonstratable knowledge of using different systems and databases
- Ability to work unsupervised
Personal Qualities
Essential criteria- Self Motivator
- Capacity to manage a demanding workload
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.