Customer Service Administrator

Customer Service Administrator - Sheffield - JR2408_0058

Experienced customer service administrator adept at handling inquiries and maintaining meticulous records

YOUR ROLE

Also responds to Distribution related customer claims within agreed timescales as well as act as the main reception for incoming calls and to efficiently carry out general office duties.

• Ensure that all relevant KPI's and trackers are kept up to date
• Take responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner.
• Respond to Distribution related customer claims within agreed timescales.
• Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams
• Provide details of delivery information and documentation, including POD's (Proof of deliveries) when requested
• Reporting quality incident to customers (NCR's (Non-Conformance Reports)
• Knowledge of Good Distribution Practise (GDP)
• Recording / raising TIP's (Deviations to process)
• Work as part of the office support team
• Responsible for own personal Health and Safety as well as ensuring the work area within which they and their teamwork is safe and in line with Health and Safety standards
• Report any Health & Safety issues too Line Manager
• Assist in the implementation of relevant projects when necessary
• Any other reasonable duties assigned
• Customer Service KPI's and trackers are kept up to date to support the Distribution function as a whole.
• Respond to Distribution related customer claims within agreed timescales.
• Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams
• Co-ordinating the returns of pharmaceutical and veterinary products ensuring records are kept up to date at all time

• Experience of pharma & healthcare supply chain
• Experience in Contract Logistics warehouse administration with the ability to deal with both internal and external customers
• Excellent communication and organisational skills
• Self-starter capable of working with minimum supervision
• Flexible and able to work accurately under pressure in a very busy environment
• You should be a team player with the self-drive to be pro-active and add value in a dynamic and changing organisation.
• You should be a proficient MS Excel user and familiar with working on Stock Management System.
• Excellent attention to detail and excellent record keeping skills

GOOD REASON TO JOIN

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• 3 x Life Assurance Option if you join the KN Route2 pension scheme
• A tailored personal development and training programme.
• Trusted and empowered to deliver and be your best.
• We are happy to talk about flexible working.

• Enhanced Maternity/Paternity Leave
• Childcare Vouchers
• Cycle to work scheme
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
• Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

ukresourcing@kuehne-nagel.com