Bookings Clerk - Cardiac Diagnostics | Mid and South Essex NHS Foundation Trust
Our Cardiac Diagnostic service is looking to recruit a full time Band 3 Cardiac Bookings Clerk, to act as a point of contact for patients entering our service whether face-to-face, via phone, or via email.
You will become part of a fun and friendly team who provide administrative support for the Cardiology team by, among other tasks, answering calls, responding to emails, and assisting with trouble shooting queries. You will also process incoming referrals, book appointments, and communicate with patients, healthcare providers and other departments within the hospital on a daily basis.
If you would like to make a positive contribution to a patient's care experience and are a good communicator with excellent interpersonal skills, enthusiastic and adaptable, then we would like to hear from you.
Your role is to ensure referrals are received and dealt with in a timely manner. This will include all referrals for Cardiac diagnostic test clinic from GPs and Consultants, to monitor clinic standards, in particular data quality, customer service and patient confidentiality adhering to the Trust guidelines.and to respond to patient questions, concerns and complaints, resolving issues at a local level where appropriate and escalating them where necessary.
You will be required to understand and act in accordance with the Trust’s 18 week, 6 week diagnostic and Cancer Access policies, to act as a point of contact between GP/Patient and the Cardiac physiology service ensuring that all information is available in time for the sub speciality clinics/GP appointments and to liaise with patients with a history of non-attendance prior to attending clinic to confirm they will be attending.
your role will involve raising and escalating concerns regarding waiting times when necessary, working in a multi-disciplinary team environment, liaising with clerical, medical, physiologists and nursing staff on relevant issues and to co-ordinate clinical and administrative resources during clinics and subsequent addition to waiting list and scheduling of surgical procedures and dealing with any enquiries in a courteous and efficient manner to ensure that patients and visitors feel welcome and well informed and that messages are communicated properly and efficiently.
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Are you a willing, friendly and organised administrator, then we want to hear from you?
Please see the attached JD for further details of this exciting role.
This advert closes on Wednesday 5 Feb 2025