Customer Service Representative

Working for a leading logistics company in BS35, this is an amazing opportunity to join a FTSE 500 company employing over 15,000 employees across the world!

Job Description

Major Duties and Responsibilities:

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work

orders, checks all orders for special requests and posts inventory

• Perform accurate and timely data entry for receiving, order allocation, shipping

• Rate domestic transportation bills.
• Coordinate special, last minute shipping requests with the Transportation and

• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Handle returned merchandise in an efficient manner and ensures proper credit is

• Input all receipts, putaways, moves, picks, shipments and cycle counts
• Communicate effectively with customers as required.
• Provide warehouse staff with necessary documents and information needed to

• Maintain excellent working relationships with customers by responding to all

• Report customer feedback to management, including any signs of customer

• Act as a liaison between the warehouse and the customer in administration of

accounts and between the office and customer regarding invoicing and

• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DLSOP that details the processing requirements for

• Answer phone calls according to company standards
• Receive inventory.
• Ensure accurate and timely data entry into our operating system

• If you have any experience and/or training in inventory control and/or distribution operations this would be advantageous but full training will be provided as long as you have a good track record in Customer Service / Admin
• Effective interpersonal skills, including proven abilities to listen, comprehend,

• Pro-active, strong organizational skills.
• Displayed ability to work independently with minimal supervision
• Good computer skills (Excel, Word, PowerPoint).

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus