Digital Transformation and Innovation PMO Delivery Manager

Job overview

We have recently formed the University Hospitals of Northamptonshire NHS Group, bringing together the constituent organisations of Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. We have agreed an ambitious Group Strategy ‘Dedicated to Excellence’ which sets out our strategic ambitions and priorities for the next five years. We have also launched our Group Digital Strategy, which sets out our ambitions over next three years to become the most digital hospital in England. Across our Digital portfolio we are working to the following principles:

• Putting users’ needs first
• Designing for simplicity
• Working in an agile way
• Doing things once across the Group
• Communicating and engaging throughout

• The post holder will work as part of a dynamic and agile digital transformation and innovation team. They will be accountable for leading, delivering and implementing complex digital programmes as part of the Digital Transformation Programme which is in support of University Hospitals of Northamptonshire’s Digital Strategy

All members of the Digital portfolio will strive towards “Applying the culture, processes, business models & technologies of the internet era to respond to people’s raised expectations” [Tom Loosemore’s definition of Digital].

• To operate as a key member of the Group Digital Transformation and Innovation senior management team which oversees the effective delivery of all digital transformation and innovation within the Group.
• Establish and maintain a logical and organised programme management office, including the management of papers, project documentation and the organisation of meetings, and lead on the creation and improvement of processes, procedures and tools.

Working for our organisation

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

• To contribute the project and commercial cycle to the delivery of the programmes associated with the Group Digital Strategy, which includes a number of projects or initiatives of significant size, complexity and risk ensuring that they do not have an adverse impact on patient care and quality.
• Work closely and integrate within the Digital Transformation & Innovation team, building trusted collaborative relationships overseeing the established governance, ensuring that appropriate progress updates and delivery reports are produced for the programme using the agreed template documentation.
• Ensure alignment of digital programmes with Group and wider Integrated Care System (ICS) priorities and strategies – ensuring digital contributes to a cohesive ICS transformational picture.
• Continuous improvement and sustained delivery of high-quality services within the Group.
• Develop, maintain and manage a pipeline of activity for Digital.
• Promote adoption of agile methodologies across project teams and in the wider Group.
• Accountable for reporting on programme performance including, risk escalation, management and financial control.
• Ensure project managers understand and have in place appropriate documentation for key project information including financial cost. Use data to track and monitor progress, and identify opportunities for improvement, ensuring focus on the areas which will have the highest impact.
• Responsible in developing business justifications, business cases and project artefacts in collaboration with Business Unit operational teams, working to principles of Minimum Viable Bureaucracy.
• Accountable for ensuring services are continually reviewed and improve the quality, effectiveness and safety of care, actively seeking out and learning the lessons from complaints, compliments, investigations and other information and intelligence.
• Ensure smooth transition from programme and project delivery into sustained business as usual.
• Create and foster a culture of innovation, exploring emerging technology and its application to the UHN Group ambitions.
• Line management for the digital programmes team – including service, staff and budget.

• Lead the adoption of agile methodologies across project teams and into the wider Group.
• Shared responsibility for development of the disciplines of service design and user research to support product development.
• Lead on management of prioritisation process for digital transformation deliverables across the Group– working with stakeholders to reach consensus for the good of the Group, staff and patients.

• Accountable for the management of programme: milestone delivery, interdependency of deliverables, risks and issue and mitigations, change and configuration.
• Responsible in ensuring every project within programmes team has an appropriately scoped project plan with clear roles, responsibilities accountabilities, timescales for delivery and benefits realisation metrics against which delivery can be monitored.
• Proactively manage changes in programme scope, identify potential crisis and devise contingency plans in conjunction with appropriate colleagues.
• Developing and providing key operational management data and programme reports, for review and use by the necessary Programme Board
• Lead and manage development of programme assurance processes, governance and standards.
• Where appropriate prepare, conduct and lead internal Gateway Reviews which will involve the analysis, interpretation and judgement of highly complex information.

• To develop and maintain strong partnerships and working relationships with Digital and Data leaders across the ICS and region so that initiatives are always developed in line with the wider healthcare system, based on lessons learned.

• Develop, lead, and support individuals and teams that are highly skilled, effective, engaged and highly motivated.
• Ability and capacity to quickly absorb and understand large amounts of complex, service, financial, legal and policy information, whether in written, verbal, numerical, analytical and electronic forms.
• Ensure best practice in managing staff is adopted and maintained within your team, including being responsible for regular performance appraisal, effective two-way communication and implementation of processes to ensure personnel work in a responsible, safe manner and have due regard for health & safety regulations.
• Challenge existing practices, ensuring that progressive solutions, which consider models of best practice, are incorporated into service plans.
• To drive through the delivery of ambitious targets to continually improve performance within the service area.
• Interpret and lead on the local implementation of new policies applicable to the management of data and digital technology across the Trust and managing cultural change as required to embed new ways of working.
• Responsible for managing budget and cost centre for digital programmes.
• Take shared responsibility for the financial performance of the Service, including achievement of financial targets, balancing potentially conflicting demands of budgetary requirements.

• Establish excellent relationships with the Executive and Board members, staff at all levels, external bodies and all stakeholders and will support the implementation of transformation programmes through leadership, motivation and inspiration of others.
• Provide and receive highly complex, highly sensitive or highly contentious information. Liaises with stakeholders, communicating highly complex concepts and highly complex issues, clearly and accurately, and adapting communication style to suit the recipient.
• Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language.
• Use highly developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance, thus drawing on the highest level of interpersonal communication skills.
• Produce written information of a high quality, which clearly sets out strategies, policies, designs, roadmaps, key issues, options and actions.
• Produce and deliver formal comprehensive reports to the Boards, Executive and Management teams of the Group and Hospitals.
• Liaise effectively with local, regional and national digital/data stakeholders and other organisations supporting good practice/learning from UHN formally and translating good practice/learning into local delivery.
• Work in collaboration with users to understand their needs and ensure digital products meet their needs and provide benefits for organisation, staff and patients.
• Identify where existing clinical and administrative policies and working practices will need to change in order to maximise the benefit of these new digital systems and work collaboratively with staff in order to do this.

• The post holder will take responsibility for their own professional development, identifying training and educational needs and agreeing ways of addressing these with the Head of Digital Transformation and Innovation.
• Develop and/or maintain an in-depth knowledge and expertise of using technology to support significant business change and development across a range of different business models.
• Maintain a good understanding of the emerging technology market in healthcare, supply chain and digital as well as solution development and continuous improvement methodologies.

Person specification

Education, Training & Qualifications

• Educated to Masters level education or equivalent level or equivalent experience working at a senior level leading digital transformation programmes in a complex environment

• Detailed knowledge of the provision of health services
• Project Management qualification
• Quality improvement methodology qualification
• Agile delivery qualification

Knowledge & Experience

• Experience and understanding of a project or programme management methodology including setting project objectives; determining project scope and deliverables; developing a robust project plan; risks and issues management and monitoring and reporting arrangements
• In depth specialist professional knowledge across a number of disciplines (e.g. Digital transformation, product development, project management, service design, risk management, assurance and compliance and staff management)
• Proven experience of effectively managing large complex programmes from brief through to delivery, including risk management and change control
• Highly developed, specialist knowledge and experience of managing a range of complex project and programme activities to formulate plans and strategies that have effect across multiple services or organisations
• Proven experience of managing prioritisation process and associated dependencies across significant, complex programme of work
• Proven experience in development of programme assurance, governance and standards
• Track record in successfully delivering major operational service improvement initiatives demonstrated by quantifiable metrics
• Experience in resource management – managing workload priorities across multi-functional teams
• High-level awareness of Board-level working in a complex and changing organisation
• Experience of line managing staff including staff development and recruitment
• Experience leading, motivating, managing, and developing high-performing teams
• Experience of working with a wide range of stakeholders using different approaches relevant to the audience
• Budget management experience

• Demonstratable experience in providing a PMO support service within the NHS or a comparable large organisation
• Experience of working within the NHS
• Experience and understanding of agile methodology and thinking

Skills

• Highly developed decision making and organisation skills
• Ability to apply appropriate project management methodologies according to the risk, scope and scale of a project
• Ability to manage the delivery of multiple activities in parallel, identifying and resolving potential delivery conflicts in advance
• Ability to analyse and appropriately present often highly complex information, identify necessary action and make recommendations and follow these through including creating papers for, and presenting at, Board level Committees
• Ability to self-motivate and work on own initiative and organise own workload and that of the team, to work effectively
• Ability to adopt an adaptive leadership style to deliver strategic programmes in a politically sensitive and complex environment
• Excellent interpersonal skills, including negotiation and influencing, and managing programme and team performance effectively
• Excellent verbal communication skills; ability to build rapport with a wide range of stakeholders at all levels and to develop wider networks
• Excellent written communication skills; ability to convey highly complex information in a way that is understood by a range of target audiences

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).

We are driven to helping you to be the best you can be.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Apply today and join the largest family in Northamptonshire.

Our Excellence Values:

• Compassion
• Respect
• Integrity
• Courageous
• Accountable

To apply for this post, scroll down to the bottom of this page and select “apply online now”.

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.

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Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS