Customer Service Assistant

Customer Service Assistant

Wisbech (PE13) – Office Based

£13.26 per hour (PAYE)

Full-time, temporary (6 months)

Start: 20 April 2026 – 21 October 2026

We are currently recruiting for a Customer Service Assistant to join a busy public sector team based in Wisbech. This is a full-time, office-based role covering a vacant position.

Working hours:

Monday to Thursday: 8:45am – 5:00pm

Friday: 8:45am – 4:30pm

(37 hours per week)

Location:

Awdry House, Ramnoth Road, Wisbech

This role is fully office-based – no hybrid working available.

About the role:

You will be the first point of contact for customers, providing a professional and efficient service while handling a range of enquiries.

Key responsibilities:

Responding to customer enquiries via phone, email and face-to-face

Providing accurate information and resolving queries

Updating systems and maintaining accurate records

Supporting administrative tasks across the team

Delivering a high standard of customer service at all times

Requirements:

Previous customer service or administrative experience

Strong communication and interpersonal skills

Good IT skills and attention to detail

Ability to work in a fast-paced environment

Recruitment process:

Shortlisted candidates will complete a written assessment

Successful candidates will then attend a face-to-face interview

This is a solid opportunity for someone looking for stable, full-time work within a structured office environment.