Driver/Health Care Assistant
Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing.The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
To provide a supportive role to the Out of Hours Community Nursing Service in the delivery of high standards of healthcare to patients within their own homes, care homes, the travelling community and in clinics.
Main duties of the job
As part of the Urgent Community Response (UCR) Team you will be required: Work in partnership with the nurse co-ordinator to support deployment of clinical teams as
directed.Drive Nurses to visits of patients
Undertake care under the supervision of the registered nurse
Engage in the use of SystmOne including mobile working
Engage with referral to discharge standard processes
To be aware of the demand and capacity model which will reflect workload needs at any given time
Engage in admission avoidance when required
Working for our organisation
Find out more about working for our organisation here:
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Detailed job description and main responsibilities
Coordination support
Work as part of the clinical triage team within the Out of Hours Community Nursing service, and under the direction of a nurse coordinator, whilst on shift undertake the registering of referrals. Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.
Ensure all documentation and recordkeeping undertaken in line with local SOP’s and Trust Policies.
Use assistive technology to support the allocation/ deployment of visits fairly and efficientlyAssist with processing of urgent referrals by using geographical knowledge with the assistance of technology.
Work in accordance with the local processes and standard operating procedures as set out by the Trust.
Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.
Effectively communicate with teams deployed to visits.
DriverLocate and drive the Out of Hours Nurse safely to designated address and back to the team’s base
Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift
Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors
Interact with satnav devices including training and troubleshooting
Effectively communicate with co-ordination team
HCAAssist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks whererequired
Assist in the delivery and collection of equipment
Demonstrate an awareness and understanding of consent, and gain consent as appropriate following
organisational policies
Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies
GeneralMaintain confidentially and dignity of patients at all times
Be a committed member of the out of Hours Community Nursing service and contribute productively to the delivery of the service
Support the day service by effectively communicating information to the appropriate teams
Report any problems to the coordinator or Line Manager
Report incidents via the Datix incident reporting system
Ensure the base and cars are left secure at all times and ensure the vehicle is clean and tidy
Responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately
Contribute to the requisitioning of supplies and equipment through electronic ordering systems
Share responsibility of indirect patient contact tasks, such as answering telephones, arranging appointments, and processing referralsWork with the team to ensure all shifts are effectively covered by coordination of time off, annual leave, and flexibility in covering absences
Person specification
Qualifications
Essential criteria- NVQ 2 In Health Care Social Care or equivalent experience
- GCSE Grade C or above in Maths and English or equivalent
Experience
Essential criteria- Driving for a minimum of one year
- Previous experience in a health/care setting
- Experience in customer care
- Knowledge of the local area
Skills, Abilities and Knowledge
Essential criteria- Highly motivated
- Ability to use own initiative
- Good observational & reporting skills
- Ability to manage stressful situations
- Concentrate when undertaking patient care and inputting data/patient records
- Good time management skills
- Good interpersonal skills
- A team player
- Flexible approachh to accommodate patient/service needs
- Have basic IT and standard keyboard skills
- Able to kneel bend and stoop and work in cramped environments
- Able to manoeuvre limbs of around 5-6kg
- Able to manoeuvre patients using handling aids
- Knowledge of additional specialist areas through in-house training and short courses including Palliative Care, Long Term Conditions and Diabetes Management
- Be aware of assistive technology
Communication
Essential criteria- Good communication skills
- Tact and diplomacy
- Empathy and sensitivity
- Ability to report and escalate issues as required
- Able to communicate effectively using the English language in both written and verbal forms
Personal and People Development
Essential criteria- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
- Resilience to stressful situations
- Able to prioritise and plan
Other
Essential criteria- Must hold a full and valid driving licence
All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas.If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary.However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England.Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.